Good Hands Repair Network Administrative Consultant - Remote (EST)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Join Our Team as a Good Hands Repair Network Administrative Consultant!

Are you passionate about delivering top-notch service and making a real impact? As a Good Hands Repair Network (GHRN) Administrative Consultant, you'll be the go-to expert helping customers get back on the road quickly and confidently. You'll work closely with trusted repair shops in your area to make sure everything runs smoothly—from keeping customers informed about their repair status to answering questions and resolving issues with care and professionalism.

You'll also help guide where repairs should take place, ensure high-quality work is delivered, and even negotiate fair pricing for parts and services. By working hand-in-hand with our leadership team, you'll play a key role in improving repair efficiency and keeping costs in check—all while making the customer experience exceptional.

If you're someone who thrives in a fast-paced environment, loves problem-solving, and takes pride in helping people, this is the role for you.

Preferred Qualifications:

• Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages

• You have prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background (12 months preferred)

• Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred

• Familiarity with insurance policies, coverage, and repair processes

• Eastern Time Zone preferred. 

Responsibilities

• Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments

• Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims

• Summarizes documents and enters into claim system notes

• Documents a claim file with notes, evaluations, and decision-making process

• Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management

• Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim

Work Location

• This is a remote, home-based position. Your home office does not need to be near an Allstate office, but you must reside in the United States.

When Working from Home Full-Time You’ll Need:

• A dedicated workspace in your home that is private and free from distractions.

• Minimum internet bandwidth of 50 MB down / 5 MB up.

• An appropriate work surface and seating for a professional home office setup.

Notice of Licensing Requirement:

•   As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.  If applicable, you will be required to secure license(s) within 60 days of hire.
•   If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:
You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

*Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.*

Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

•    Competitive pay with needed support for continuous development and career