Software Training Specialist (Remote)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

At Axon, we build connected devices such as body cameras powered by an industry-leading digital evidence management, records, and computer-aided dispatch platform. Our hardware, software, and training platforms bring security, efficiency, and transparency to law enforcement and are enabling us to truly change the world. The Axon business is growing rapidly, and we are looking for a dedicated and proven Training Specialist to join our Software Services Deployment Team in Axon’s Professional Services Organization. You will be a key builder, shaping how we enable and scale the capabilities of our public safety partners as they lead the way to use digital transformation to protect life. The programs that you develop will have an impact on thousands of public safety organizations around the world.

What You’ll Do

Location: Remotely from United States (Travel is required estimated 70-80% monthly)
Reports to: Manager, Software Services Training

• Be part of a team that consults with product engineers, program managers, and our clients to build public safety software implementation programs that support the successful implementation of Axon software systems.
• Partner with our public safety client agencies to understand their business processes, organizational needs, and how our products achieve their digital transformation objectives
• Serve as an advocate for very diverse client agency needs throughout the project implementation life-cycle
• Employ your creativity to ideate an approach that is both customized and standardized for agencies with differing ways of serving their communities
• Partner with subject matter experts across the company and within the client agencies to chart testing plans, learning assets, deployment schedules and project mitigation solutions that enable our clients to optimize the use of Axon’s rapidly developing platforms
• Build tools that support our clients to successfully manage and navigate the digital transformation journey within their own agencies
• Serve as a key advisor and contributor on everything from business requirements definition, to agency communications, and deployment planning
• Work on the front lines everyday supporting multiple public safety agencies to transform the systems at the core of their daily operations
• Consult with Project Managers and clients to track issues, risks, and impacts to their business processes, determine mitigation strategies, and define how to incorporate into training and/or deployment plans
• Design, develop, deliver, and maintain training strategies, plans, and instructional materials/program deliverable for customer software deployments using effective instructional design methodologies and technologies
• Ensure consistency of change management in deployment strategy and training approach, implement standard operating processes, and drive continuous improvement within our team
• Communicate testing plans, training plans, activities, and outcomes to appropriate internal and external stakeholders
• Stay ahead of product updates, updating content as our products evolve
• Partner with key stakeholders including Axon Academy on the development of eLearning training assets and delivery via Axon’s learning management system
• Partner with the product engineering teams to assess content, system developments/customizations to maintain testing/training materials, and update for clients as needed
• Be a product subject matter expert (SME)
• Perform other related duties as required or requested

What You Bring

• Bachelor’s Degree or equivalent experience
• 5+ years of experience in a public safety/law enforcement agency operation or with a public safety software product vendor for public safety agencies
• 3+ years of experience designing, delivering and/or managing public safety software testing, training, and/or implementation projects
• Proficiency in Microsoft Office products such as Excel, PowerPoint, Word
• Familiarity with ERP project management approaches, tools, and phases of the project lifecycle