Customer Service Rep Pt Portal

The purpose/primary function of this role is to handle incoming email/call requests through the Patient Portal from existing and new patients regarding all aspects of the business.
JOB FUNCTIONS

• Ensures all email requests/inquiries are responded to within 72 business hours
• Completes the requests/inquiries in the appropriate applications and/or forwards additional information/action needed to the appropriate Lincare department(s)
• Proficient in all systems necessary to complete the requests/inquiries
• Meets/sets daily goals to ensure SLA is met

Qualifications Education

• High School Diploma or General Education Degree (GED) Required
• Computer Skills:  must type 40 wpm Required

Work Experience

• Excel Experience Required

Knowledge, Skills, and Abilities

• Customer Service
• Time management
• Detail-oriented
• Must be able to multitask
• Excellent computer navigation
• Excellent communication
• Great decision-making