Tech Support Engineer (Automation Anywhere)

Requisition:  80922

PSEG Company:  PSEG Long Island

Salary Range: $ 75,000 - $ 118,700

Work Location Category: Hybrid Flexible

 

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This position is a direct report to the Applications Group Products Supervisor. This role has responsibility for the Enterprise Applications including the day-to-day administration, technical support, troubleshooting, maintenance, upgrades, patching, performance and overall health of the enterprise applications to ensure high levels of data availability and reliability of the systems. Respond effectively to the continuing demands for information 24/7 by business clients, contractors, and other areas of IT.

Job Responsibilities

Responsibilities include but not limited to:
•    Responsible for the operations and maintenance of critical IT application systems between internal and external stakeholders. 
•    Experience with Automation Anywhere or similar software 
•    Comply with policies and procedures for the administration of the databases, maintenance and upgrades of application software, and oversight of backups and standby databases. Establish and maintain databases for user tests and production purposes.
•    Work closely with business clients in understanding business needs and ensuring proper performance of transactions within the application infrastructure in support of complex business requirements and processes
•    Work closely with Product Managers and vendors on new systems, enhancements, and upgrades to the application environment
•    Monitor and deploy security patches as required to maintain a secure system; provide support for application & database security and SOX audits to ensure database integrity and user access
•    Create and maintain documentation including data dictionaries, workflows, runbooks, policies and guidelines.
•    Collaborate with the application developers, middleware, infrastructure, security, testing, networking, help desk, on a daily basis to manage and resolve IT operational issues.   Perform root cause analysis on production issues as necessary
•    Proactively seek out ways to improve performance and streamline application environments
•    Ensure high levels of availability and reliability of the systems
•    Participate