Sr. Implementation Specialist

The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com.
The Sr Implementation Specialist fulfills a service provider role to the team by completing all functionality of an initial setup and future changes of a dealer’s product and/or rate portfolio to ensure customer expectations are met. 

Primary Job Responsibilities:

• Processes transactions. Processes transactions as defined by the manager of the work area to assist in meeting overall team productivity goals.  Processing may include high profile, complex transactions as well as routine, daily & project transactions. 
• Perform quality control review. This applies to setup requests, dealer changes, form implementation, business rule table updates, and product/rate enhancements.
• Applies deep process knowledge to answer daily questions from team members.  Understands all work unit processes and systems at an expert level.  Has a thorough understanding of how workflows through the unit and connects with other units.  Answers questions daily from team members to facilitate the workflow and processing of transactions.  Has deep institutional knowledge and can apply that knowledge in reviewing and anticipating workflow and customer impact.  Applies process and institutional knowledge in interactions with other departments and outside entities.
• Supports various levels of management.  Meets routinely and pro-actively with managers.  Is supportive and connected to management activities and decision making.  Reports issues and/or trends that become evident to managers.

Abilities:

• Multi-task in a fast-paced environment; including the ability to change directions and adjust priorities frequently during the day
• Promotes team excellence in productivity, quality, and customer experience
• Analytical, problem-solving, and decision-making skills
• Exhibits role model behavior in all aspects of customer service
• Proactively identifies continuous improvement opportunities and corresponding benefits
• Works with cross-functional teams and promotes collaboration
• Conducts and facilitates meetings effectively

Requirements:

• Bachelor’s Degree preferred or equivalent work experience
• Minimum of 3 or more years of relevant experience
• Solid working knowledge of key APD products and contract process flows
• Proficient in MS Word, Excel, SharePoint, MS Teams, and Outlook
• Strong interpersonal skills
• Strong aptitude to problem-solve and analyze data
• Strong written and verbal communication sills
• Excellent organizational skills
• Excellent customer service skills
• This is a full-time in office position with option for hybrid when proficient with duties job entails.

Protective’s targeted salary range for this position is $39,000-$54,745 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.
This role will start full time in office with an option for hybrid when proficient with duties position entails.
Employee Benefits:  We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing throug