UNIV - Medical Case Manager - Department of Medicine: Division of Infectious Diseases

Job Description Summary

The Human Services Coordinator II will provide Medical Case Management services and patient advocacy through education, counseling, eligibility application processing, and coordination of services to persons medically managed through the Ryan White Grant.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Research Grant

Cost Center

CC000972 COM DOM Infectious Diseases CC

Pay Rate Type

Salary

Pay Grade

University-06

Pay Range

46,655.00 - 66,488.00 - 86,321.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Duties:

• 35% - Perform medical case management functions for persons qualifying for the Ryan White program, providing treatment adherence counseling to ensure readiness for and adherence to complex HIV/AIDS treatments. Meet with patients face-to-face in an office or home setting, phone contact, and other forms of communication. Key activities include:

  • Intake and assessment of service needs

  • Development of a comprehensive, individualized service "action plan"

  • Coordination of services required to implement the plan

  • Client monitoring to assess the efficacy of the plan

  • Periodic re-evaluation and adaptation of the plan over the life of the patient

• 30%- Assist patients in applying to state and federal programs such as Medicaid and health insurance. Refer patients to housing services and other area resources. Coordinate and communicate with medical providers. Assist with treatment adherence and medical education in support of medical directives.

• 20%- Provide cultural and literacy-sensitive communication to clients with varied language and literacy barriers. Follow up and support patients toward individual competence and life skills to promote treatment, adherence and retention in medical care.

• 15%- Maintain accurate documentation of services, contact information, and other patient demographics in Provide Enterprise database and EPIC.

Preferred Experience & Additional Skills:

• Medical Case Management experience preferred.

• Knowledge of policies and procedures relating to establishing and maintaining community social service programs.

• Knowledge of specialized needs in education and treatment for emotionally and/or environmentally handicapped clients.

• Ability to establish and maintain effective working relationships with necessary agencies, organizations, and interested public or private groups.

• Ability to present clear and comprehensive oral and written reports.

• Ability to identify and effectively utilize resources available in the community to accomplish objectives.

• Ability to organize and maintain a caseload as necessary.

• Ability to communicate effectively.

Additional Job Description

Minimum Requirements: A bachelor's degree and two years professional experience in human services or social services programs.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to climb stairs. (Infrequent) Ability to climb ladders. (Infrequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to perform job functions from kneeling positions. (Frequent) Ability to crawl while performing job functions. (Frequent) Ability to bend at the waist. (Frequent) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform 'pinching' operations. (Infrequent) Possess good grip strength. Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 35 lbs., unassisted. (Frequent) Ability to lift objects, up to 35 lbs., from floor level to height of 36 inches, unassisted. (Frequent) Ability to lower objects, up to 35 lbs., from height of 36 inches to floor level, unassist