Senior Manager, People Business Operations & Change Management

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 20K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.     Senior Manager, People Business Operations & Change Management     Why We Have This Role Qualtrics is looking for an energetic individual to support our Chief People Officer and partner on business objectives. An ideal candidate would be someone who leads strategic projects and initiatives across the People team while establishing and operating the rhythms of the People organization. Improving communication and change management of strategic programs/projects in the People organization are a top priority. Driving transformative programs across the People team and with our key stakeholder teams will impact the future of the People organization at Qualtrics. This role reports to the Chief People Officer.   How You’ll Find Success

• You thrive in times of ambiguity.
• You are energized by fast-paced decision making and execution.
• You can move a team forward in high degrees of challenge or change.
• You're motivated to solve complex problems.
• You have a strong executive presence and customer orientation.

How You’ll Grow

• You will work with our leaders on a daily basis and learn how the business is run.
• You'll be a self-starter.
• You'll lead inclusively, also demonstrating cultural competence and emotional intelligence (EQ) and adaptability quotient (AQ) 
• You'll excel in creating clarity.
• You'll become excellent in written and verbal communication skills – communicating in a way that informs, educates, and inspires teams – leads to teams of employees at various levels who are not direct reports.
• You'll be strong in time management, organization and prioritization skills and have the ability to work to tight deadlines.
• You'll have exceptional presentation abilities.
• You'll embrace a growth/learner mindset.

  What You'll Do

• Partner in building the strategy for the People organization 
• Build comprehensive project plans, including change management strategy and execution, to implement new or enhanced projects and programs
• Responsible for identifying and operationalizing the operating rhythms of the org including quarterly business reviews, councils, steering committees, budget planning, headcount management and town halls
• Partner with the People Leadership and Finance teams to manage headcount and budget across the organization.
• Partner on some Executive customer engagements to ensure the conversation will be set up for success and to drive the right level of thought leadership and connection. 
• Ensure strategic projects are being run end to end and minimizing risks (i.e. HCM selection and implementation)
• Proactively monitor and track the employee experience activities against milestones and metrics, escalating as required
• Liaison to various business groups (Global Rewards, People Business Partners, Talent Acquisition, People Service Delivery, Workplace Experience, People Brand, People Development, Legal, etc.) to ensure thoughtful execution of change management
• Responsible for ensuring X4 invites are drafted/sent, any materials for presentations are crafted in a way that is authentic and genuine highlighting Qualtrics technology
• Closely partner with the Chief People Officer on other projects as needed.
• This role might be required to travel up to a maximum of 5 days per month in an ordinary calendar month.

  What We’re Looking For on Your Resume

• 10+ year’s experience driving complex large scale global projects with experience in Human Resources and business operations, and/or program management  
• Demonstrated experience in  project management throughout the entire life of a project, including de