Technical Support Engineer

Technical Support Engineer

Standing at the critical junction between your network and your applications, A10 is a leader in secure application services. Our solutions protect and optimize application performance in a world of many clouds.

Are you up for the challenge?

Join us and make your impact on the future as our next Network Engineer:

Job Responsibilities:

• Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail
• Provide configuration recommendation and assistance in customer service deployment
• Recreate reported issues in lab with customer’s configuration and topology
• Work with QA and develop engineering teams to investigate and resolve software and hardware defects
• Perform patch qualification related tasks
• Responsible for analyzing data traces using protocol analyzers to identify anomalies and find solutions
• Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner

Qualifications

• 2+ years of working experience in the data networking industry
• Excellent verbal and written communication and organization skills
• BS in a computer related field or equivalent work experience
• Excellent knowledge and experience troubleshooting Layer-2/3 protocols (VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT), Layer-4 protocols (TCP, UDP, NAT), and Layer-7 protocols (HTTP, FTP, DNS)
• Must have good understanding of following protocols, HTTP, SSL, FTP, SMTP, RTSP
• Demonstrate ability to acquire strong analytical, troubleshooting and problem-solving skills
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
• Deep understanding of network designs and operations
• Ability to articulate complex technical designs with ease to stakeholders
• Ability to work independently and troubleshoot problems with speed and efficiency
• Ability to self-motivate and manage/prioritize competing tasks

A10 Networks is an equal opportunity employer and a VEVRAA federal subcontractor.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.  A10 also complies with all applicable state and local laws governing nondiscrimination in employment.

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Compensation: up to $110K USD