Security Customer Service Specialist

Overview

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Security Customer Service Specialist Needed at BNY - Downtown Pittsburgh

 

Full Time - $20.00 / Hour (Union Site)

7:00AM-3:00PM, 3:00PM-11:00PM, 11:00PM-7:00AM Shifts Available

Up to 40 Hours per Week (Weekends Included in Schedule)

 

• Constant Standing Required
• Moderate Technical Usage Required
• Must possess a Minimum of 1 Year of Security or Customer Service Experience

 

AUS OFFICERS GET PAID WEEKLY!

We Offer DailyPay - A Work Today, Get Paid Today Option

Uniforms and Equipment Provided at No Cost

Excellent Benefits and Career Progression

Paid Training

 

 

Customer Service Specialist

Although customer service type positions will vary in duties by definition, each customer service specialist is expected to conduct themselves in a positive and professional manner at all times. A customer service specialist is most often the first person the public or a customer will usually meet, offering one chance to make a professional impression of BNY and the service provider. The customer service specialist is expected to be neat, clean, well-groomed, polite, courteous, helpful, knowledgeable, alert and attentive always while on duty. The basic responsibilities of the customer service specialist are also to Deter, Detect, Observe and Report.

Job Responsibilities/General Duties

General Job duties include, but are not limited to the following:

• General Orders: Fulfill all responsibilities as in the Operational Procedures Manual. Provide a safe and secure environment for all employees and visitors entering BNY through vigilant patrols, deterrence, detection, observation, monitoring of all applicable security/life safety systems and the reporting and documenting of all incidents
• Customer Service and Public Relations: Greet all persons entering the client’s property, Provide accurate and knowledgeable information and/or assistance as required, Treat all persons encountered with the utmost respect and courtesy as a representative of BNY, Always make a special effort to help people when required
• Access Control: Prevent unauthorized or unlawful access to BNY property; consistently enforce all access control policies and procedures as related to all persons entering and exiting BNY. Verify, confirm and document all requests for entry that fall outside of normal policy and procedure
• Property Control: Verify and confirm that all items and equipment leave and enter the property in accordance with BNY Corporate Security operational procedures, report all conditions that fall outside of normal policy and procedure immediately to BNY Corporate Security, Prevent the unauthorized removal of equipment and/or items from BNY
• Patrol: Perform all assigned patrol responsibilities as directed per the Operational Procedures/Post Orders of BNY using assigned equipment such as flash light, two-way radio, tour watchman, note pad, pen, etc.
• Deter, Detect, Observe & Report. Identify and report, correct if possible, any safety hazards, security breaches, fire hazards, violations of policy and suspicious or criminal activity
• Emergency Response: Respond to all emergencies such as fire, medical, bomb threat, mechanical, electrical, elevator entrapment, criminal, severe weather, etc., utilizing all relevant training and operational procedure guidance. Remain calm and react professionally. Assist all public officials and clients in their efforts to address the emergency at hand. Thoroughly and accurately document the emergency on an Incident Report Form
• Documentation: Thoroughly and accurately complete all assigned documents such as Field Notes, Daily Log Journals, Incident Reports, Attendance Sheets, Computerized Log Journals and various other reports as assigned, Ensure that all documentation is accurate, legible and complete, Proof all documentation for mistakes prior to submission to supervisor. Complete and forward all documentation to all respective parties in a timely manner
• All other duties as required or assigned

Qual