Senior Manager, Project Program Management (Healthcare Payor)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Project Program Management (Healthcare Payor) of the Aetna Clinical Enablement Intake team serves as a strategic leader and key driver, bringing proven expertise in relationship management across all organizational levels. This role focuses on two primary areas: expanding capabilities by enhancing and scaling existing processes and application functionality to support additional teams and users, and providing operational leadership through the day-to-day management of the intake process for critical projects and work items within the Aetna Clinical Enablement team.

The ideal candidate demonstrates exceptional engagement skills with senior leadership (Executive Director, Assistant Vice President & Vice President), possesses the ability to dive into operational details while delivering concise, impactful updates to executive stakeholders, and excels as a collaborative partner who unites diverse stakeholders to achieve shared objectives.

Key Responsibilities:

• Deliver weekly presentations to senior leadership.
• Ensure the project intake process operates seamlessly, maintaining cadence and eliminating delays or bottlenecks.
• Oversee project execution to achieve on-time delivery, meeting specifications and staying within budget.
• Lead and motivate the team to consistently fulfill responsibilities and deliver high-quality outcomes.
• Track progress against key milestones and implement value-based metrics and analysis to measure outcomes.
• Collaborate effectively with stakeholders across Health Care Business, Aetna Clinical Solutions, and technology teams to achieve common goals.
• Foster a culture that accelerates strategy through Heart At Work Behaviors, keeping customers and colleagues at the center of every decision.

Required Qualifications

• 7+ years of experience in roles involving operational leadership and project management.
• 7+ years of demonstrated leadership and people management skills, with a proven ability to drive results and lead high-performing teams.
• Strong interpersonal and communication skills, adept at effectively conveying key messages to executive leaders and internal/external stakeholders.
• Experience managing multiple priorities and delivering results within deadlines in a fast-paced, matrixed environment.
• Excellent communication and stakeholder management skills, with the ability to influence and align diverse groups toward common objectives.
• Experience with motivating teams to achieve high standards of performance and outcomes.
• Experience in creating executive-level PowerPoint presentations, ensuring clarity, impact, and alignment with strategic goals.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with advanced skills in presentation development and data analysis.

Preferred Qualifications

• Proven ability to build and maintain strong, credible relationships at senior levels across the organization, with the capacity to engage effectively at multiple levels simultaneously.
• Experience leading and managing project and work intake processes from various stakeholder groups, ensuring successful delivery by functionally organized teams.
• Demonstrated expertise in business process improvement and project management, with a track record of driving operational excellence.
• Successful experience implementing organizational change within complex environments.
• Background in managing enterprise-wide and cross-functional initiatives with a high degree of complexity.
• Prior experience in the healthcare payer industry is strongly preferred.

Education

• Bachelor’s degree or equivalent work experience

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Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed