Business Analyst I

The Office of the Registrar, an academic service center for the University of Denver community, takes an active role in assisting students and faculty with registration and advising by providing the tools needed to review academic progress, create class schedules, and successfully register for classes. Specialized services include, but are not limited to, registering for classes, prompt transcript distribution, degree evaluation and certification, enrollment and degree verification, classroom scheduling, and withdrawal processing. We provide pertinent information regarding academic policy, federal regulations, and procedures as related to the procurement, maintenance, and release of educational records of our current and former students.

Position Summary

The Business Analyst is primarily responsible for the configuration and support of multiple student success and CRM applications, business process needs analysis, and data reporting and analysis. This position will interface with Student Success, Advising, and IT/EAS application developers to maintain and support applications and interfaces. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, managing cross-functional projects, developing and providing training, communicating system updates, and providing day-to-day application support to Registrar and University staff.

Essential Functions

Perform the following duties under supervision:

• Serve as functional subject matter expert on student affairs systems, including but not limited to Salesforce, and Registrar Salesforce applications.
• Identify, gather, and document business requirements from users and stakeholders.
• Serve as a backup for the other Registrar business analysts who support multiple applications, including Banner.
• Perform configuration tasks to satisfy requests from end users for enhancements and fixes.
• Work with IT/EAS to coordinate design, testing, and deployment of system enhancements.
• Develop test use cases and perform user acceptance testing for upgrades and enhancements.
• Track and document changes in functional requirements and write detailed procedures that can be easily understood by users.
• Oversee user and license management, including new user setup/deactivation, roles, profiles, and permissions.
• Perform frequent data quality checks to ensure system data is accurate.
• Provide enterprise-wide application support. Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify and track software issues to ensure resolution. Document and communicate problem resolutions.
• Analyze and evaluate current business processes, workflows, reports, and tools. Make recommendations for development, improvement, or simplification.
• In partnership with Registrar staff, develop appropriate training materials to support end-user training.
• Communicate and market solutions to campus users.
• Research, configure, and schedule standardized reports within the applications.
• Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.
• Responsible for multiple projects or large complex projects with cross-functional teams.
• Technology liaison between Registrar and IT/EAS.
• Partner with IT/EAS development team to prioritize projects using the IT prioritization rubric.
• Assess system usage and adoption
• Other Functions: Other duties as assigned

Knowledge, Skills, and Abilities

• General understanding of student affairs business processes
• Knowledge of student-centered systems
• Knowledge of SQL
• Ability to gather detailed business requirements and analyze business processes and data
• Ability to perform system administration, configuration, testing, and training
• Solid foundational understanding of Microsoft Office products Excel and Word
• Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
• Ability to utilize general mathematical concepts.
• Ability to apply concepts and analyze relevant data.
• Ability to prioritize and organize a high volume of work
• Ability to communicate clearly and concisely, both orally and in writing
• Attention to detail is critical
• Work effectively in a team environment
• Strong troubleshooting and problem-solving skills
• Ability to use intuition and apply knowledge from previous experiences
• Committed to providing excellent customer service and innovative problem solving.

Required Qualifications