Business Process Management and Automation Lead

Job Title

Business Process Management and Automation Lead

Job Description

Business Process Management and Automation Lead

Bring your process design experience and your knowledge in continuous improvement projects as well as your experience in Lean, Six Sigma, or similar methodologies to impact change in our Customer Services, Process areas of Order Management, Service Execution, and Service Operations.

Your role:

• Oversee the business processes for all identified departments and functional areas while partnering with Finance, Marketing, Sales, IT, and Operations to streamline business processes and improve employee productivity.

• Analyze inefficiencies in existing processes and recommend specific changes to effect improved efficiencies.  Create workflow diagrams, processes, and procedure models.

• Provide documentation, training material, and training of staff on new policies, processes, and procedures and ensure existing and newly developed tools are adequately documented and users are appropriately trained.

• Identify and assess future changes or process improvements to the automated reporting landscape.  Partner with IT to resolve system issues, roll out new functionalities/capabilities, and define new system requirements.

You're the right fit if:

• You’ve acquired 5+ years of experience in in sales, finance, or customer service environment and a Subject Matter Expert in SAP, SFDC, or relevant system.

• Your skills include experience with Apttus to support the Supply Chain Management teams and experience with SAP and Salesforce configuration/maintenance, as well as experience troubleshooting issues.

• You have experience working with Supply Chain Management or Service Operations in an environment where customer support, technical support, service administrative, or on-site activities are executed by the business and/or market.

• You’ve demonstrated advanced analytical and conceptual skills with the ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.  Continuous improvement and Lean experience or certifications (e.g. Lean, Six Sigma) is highly preferred.

• You have a Bachelor's Degree in information systems or equivalent experience.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

Philips Transparency Details

The pay target for this position is $85,000 - $95,000 annually.  The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candid