Facilities Manager

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
 

DEPARTMENT OVERVIEW 

The Facilities Department at Sony Corporation of America (SCA) is responsible for all building operations as well as building related services, which includes Food Service, Fitness Center, Mailroom, Design, and Construction.  

POSITION SUMMARY

Sony Corporation of America (SCA) is seeking a Facilities Manager to be responsible for the operation and maintenance of building mechanical equipment. The individual will maintain and troubleshoot all mechanical equipment at 25 Madison (ie. supplemental air-conditioning units, commercial grade kitchen appliances, CATV, IPTV, Satellite telephones, low voltage cabling, MFD/IDF/wire management.). The ideal candidate will also have cursory knowledge of building mechanical equipment (A/C, BMS, pumps, lighting controls).  

This position will be on a Hybrid schedule with 4-5 days per week in the NYC office.  

JOB RESPONSIBILITIES 

• Manage and respond to daily requests for maintenance in areas related, but not limited to, kitchen equipment, television, satellite, and access points  

• Responsible for basic maintenance and repair of the facility, including interior, exterior, and vital systems (HVAC, plumbing, electrical).   

• Responds to emergency repair requests to ensure equipment is in working order  

• Leads coordination for third-party vendors to respond to mechanical needs and repair requests  

• Serves as a liaison and coordinator for the building property management team by responding to requests for property maintenance and repairs as required  

• Manages active requests for maintenance and responds to urgent matters by providing mechanical intervention or engaging with third-party vendors to provide specialized repairs  

• Routinely gains knowledge in rudimentary workings of mechanical equipment, applies gained knowledge in troubleshooting of equipment within the building  

• Prioritizes work sequencing and order of task completion considering current and future meeting room usage and determines equipment to remain; identifies or anticipates problems and takes corrective action  

• Provides customer service and communicates with facility users to ensure event needs are met; assesses and resolves customer complaints  

• Navigate and manage an Internal Work Order Management Ticketing System (IWMS) to ensure efficient maintenance of workspace for Sony employees, inclusive of space management, asset management and employee-wide service requests.   

• Gain expertise in the backend administration, settings, and functionality of the IWMS through training sessions and hands-on experience, including the development of a high-level understanding of the key project partners, implementation and integrat