Rooms Operations Manager

Company Description

Where Culture, Care, and Art de Vivre Meet

At Sofitel New York, luxury is more than a standard—it’s a feeling.

Sofitel New York is seeking a highly organized and service-oriented Rooms Operations Manager to support the daily operations of the Housekeeping, Engineering, and Front Office departments. This position serves as a central point of communication, assisting with guest requests, administrative responsibilities, guest correspondence, lost and found management, interdepartmental coordination, and special projects to ensure a seamless guest experience and efficient hotel operations.

The ideal candidate is detail-oriented, proactive, and able to manage multiple priorities in a fast-paced luxury hospitality environment.

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Guest Services & Communication

• Receive, document, and coordinate guest requests and service calls for Housekeeping and Engineering.
• Ensure timely follow-up and resolution of guest concerns and requests.
• Respond professionally to guest correspondence via email, phone, and other communication channels.
• Monitor and communicate service status updates between departments.
• Maintain a professional and courteous approach when interacting with guests and associates.

Administrative Support

• Provide administrative assistance to departmental leaders, including scheduling meetings, filing, document preparation, and correspondence.
• Maintain departmental records, logs, reports, and tracking systems.
• Prepare daily, weekly, and monthly operational reports.
• Assist with organization and documentation for departmental projects and initiatives.

Operations Coordination

• Act as a liaison between Housekeeping, Engineering, and Front Office to support efficient daily operations.
• Track work orders, room status updates, out-of-order rooms, and departmental follow-up items.
• Support execution of brand standards and operational procedures.
• Assist in ensuring timely communication and follow-up regarding operational priorities and guest requests.

Lost & Found Management

• Maintain accurate lost and found inventory records in accordance with hotel policies.
• Log, store, track, and coordinate the return of guest belongings.
• Communicate directly with guests regarding lost and found inquiries and shipping arrangements.
• Ensure proper documentation and secure handling of all found items.

Projects & Departmental Support

• Assist with departmental projects, audits, and operational initiatives.
• Support leadership teams with special assignments and process improvement initiatives.

Participate in hotel-wide projects and administrative tasks as assigned.

Salary Range:  $78,000 - $80,000

Qualifications

• Previous hospitality experience preferred, ideally in Rooms Operations, Front Office, Housekeeping, or Administrative Support.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with hotel management systems is preferred.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Additional Information

Our Culture / Be ALL you are with ALL your Heart

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to