Operations Associate

NOTICE 
Please be aware that individuals have been receiving fraudulent interview and job offers from perpetrators seeking to acquire personal information. If you are asked to provide personal or financial information, pay a fee to apply for a position, accept an offer via email, text, or other messaging system, or if you are suspicious for other reasons that fraudulent activity may have occurred during your recruiting process, then please contact us directly at careers@medrhythms.com. MedRhythms will never ask for sensitive information before a candidate accepts an offer, we do not request a fee for applying to a job, we will not text you, and we will never conduct interviews via messaging systems. 
Company Overview
MedRhythms is pioneering the development of next-generation neurotherapeutics designed to improve walking, mobility, and related functional outcomes via a proprietary, patented technology platform. Our mission is to help patients regain their mobility, by expanding access to patient-centered, world-class medical devices.
Our groundbreaking technology uses sensors, software, and music to deliver evidence-based interventions to improve walking. At its core is a cutting-edge treatment mechanism based on the latest neuroscience research in music: rhythm can be used clinically to directly target the human motor system and improve functional outcomes in walking. It's our mission to see these outcomes realized for the millions of people worldwide who struggle with walking impairments, in conditions including stroke, Parkinson’s disease, and multiple sclerosis. In late 2023, MedRhythms launched InTandem, an FDA-authorized, prescription-only, home-use device intended to improve walking in adults with chronic stroke, and secured a new unique HCPCS reimbursement code in 2024. In early 2025, MOVIVE, our second FDA-authorized, prescription-only device was released to support gait rehabilitation and motor function for people living with Parkinson's disease. 
We are committed to developing evidence-based treatments, and have conducted clinical trials with leading research institutions across the U.S., including Johns Hopkins, Boston University, Mount Sinai, Cleveland Clinic, and Spaulding Rehabilitation. 
Cultural Pillars that drive us and our success: We are committed to People FirstWe are committed to Excellence AlwaysWe are committed to being Action Focused
At MedRhythms, we value the passion and diversity that people bring with them everyday. It is crucial to our culture when it comes to building a successful and innovative team. If you are unsure whether your experience is a perfect fit for the position you are interested in, we encourage you to apply.

Position Overview 

The Operations Associate supports patients, healthcare providers, and internal teams in coordinating prescription services from enrollment through fulfillment. This role ensures documentation is complete and accurate, facilitates communication to obtain required information, and helps maintain timely prescription processing. The ideal candidate is detail-oriented, organized, and committed to delivering a positive patient and provider experience while adhering to privacy and compliance standards.

This is a part-time, temporary position, working up to 10 hours, Monday to Friday, with flexibility on schedule based on the achievement of role expectations and that the team is working collaboratively together to meet the patient’s needs. Cash compensation will be in alignment with market data, commensurate with experience, skills and qualifications, and a combination of salary and bonus potential. Our organization is growing and, for the right candidate, this role could transition to a full time role in the future.

Responsibilities

• Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation 
• Review assigned forms and documents for required information; flag missing or incomplete items.
• Contact healthcare provider offices via fax, email, and phone to request missing documentation or information. 
• Record all outreach attempts, and communications in the Company’s CRM (Salesforce).
• Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce). 
• Upload, categorize, and/or save digital files according to Company procedures.
• Prepare and send routine communications, using approved templates when applicable.
• Communicate professionally and in compliance with Company privacy standards and applicable regulations.
• Complete ad-hoc projects as needed, which could include drafting communications, synthesi