Sr. Mobile Service Technician

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Sr. Mobile Service Technician is a unique position that covers field service repairs.   This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field.  Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment. 

This role will spend 30% of the time on the road and 70% at our Satellite location.   Mobile Coverage area will be Primarily San Diego County with South Orange County and Riverside county on occassion.  Occassional trips to the Costa Mesa Service center for training.  

 

Responsibilities:

Confidently repair electro-mechanical issues and perform diagnostics

Ability to perform advanced EV repairs at partner locations and Service Centers

Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems

Follow correct repair order documentation procedures, i.e. The Three C's

Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions

Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.

Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management

Accurately document client concerns for diagnosis and repair

Invoice and collect payment

Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed

Review appointment schedule to plan travel time and visit duration for mobile services

Ability to travel in assigned territory and other service locations

Other duties as assigned

 

Qualifications:

 

4+ years of experience as a Service Technician or Diagnosis Technician

High School Diploma or GED (Required)

ASE Certifications

Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains

Experience in luxury automobile repair environments

Self-sufficient, highly organized and comfortable working independently and as part of a team

Customer facing experience exhibiting excellent written and verbal communication skills 

Proficient in Microsoft Office as well as learn proprietary DMS software

Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis

EPA 609 Certification

Willingness to complete Lucid provided CPR training post hire

Valid driver license with no suspensions within the past year

 

Preferred Qualifications:

Previous Mobile Service Technician experience

ASE Certified Master Technician

 

Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.   Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance,