Manager, Quality Assurance, Firehouse Subs, US&C

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Manager, Quality Assurance is a dynamic role that combines expertise in restaurant operations, quality assurance, and technology to enhance guest satisfaction and franchisee profitability. This role oversees operational excellence, ensures food safety and product quality, and drives digital transformation in guest experiences. The successful candidate will build relationships across stakeholders, leverage technical and operational expertise, and lead cross-functional projects to meet strategic goals.

RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week based out of our Jacksonville, FL office.

Key Responsibilities

Field Operations & Training

• Execute brand standard operating procedures and apply functional knowledge of the Burger King Operations Manual.
• Identify and implement best practices to improve guest satisfaction and franchisee profitability.
• Champion training initiatives, including classroom and digital platforms, within the APAC region.
• Collaborate with franchisees, vendors, and internal partners to align business goals and operational improvements.

Quality Assurance

• Oversee the quality and safety of food, beverage, and bakery products for multiple RBI brands in North America.
• Monitor supplier performance through audits, corrective action plans, and continuous improvement programs.
• Certify supplier facilities and endorse new products to ensure compliance with RBI standards.
• Manage risk assessments for new suppliers and lead crisis investigations for supply chain disruptions.

Digital Operations & Technology QA

• Ensure the successful adoption and optimization of consumer-facing digital technologies (mobile apps, kiosks, loyalty modules, etc.).
• Create and execute detailed test plans for digital menu boards, POS systems, and third-party delivery platforms.
• Develop automation frameworks and conduct API, database, and performance testing to validate system functionality.
• Collaborate with engineering, marketing, and QA teams to address technical issues and deliver innovative digital solutions.

Leadership & Reporting

• Mentor, coach, and develop team members in operations and quality assurance.
• Present regular updates to senior management, highlighting risks, project statuses, and strategic opportunities.
• Use data-driven insights to influence decisions and enhance operational performance.

Qualifications

• Bachelor’s degree in Food Science, Food Safety, Sciences or related field
• 4 to 6 years of progressive work experience in related area, preferably in a large restaurant or hospitality chain
• Foundation in and knowledge of food science and food safety principles, included but not limited to food risk assessments (including Potentially Hazardous Food (also known as TCS foods) assessments), food safety standards (governed by health authority) of food businesses, proper sanitation and basic aspects of food technology, sensory and packaging;
• Hazard Analysis Critical Control Point (HACCP) certification
• Effective communication, organizational, and time management skills
• Experienced in creative and innovative root cause analysis and problem solving
• Excellent interpersonal skills and ability to interact with diverse audiences and stakeholders
• Ability to work independently and as a member of a global team
• Flexible, self-starter, resourceful and meticulous.