Jobs and Careers

General Manager - Philadelphia

Philadelphia, United Statesfull_timeVerifiedPosted 16 Mar 2026

💰 $75,000/yr($70,000/yr – $75,000/yr)

About the role

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Washington, D.C., Virginia, Maryland, Colorado, and even more on the way! We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a General Managers in Philadelphia!

At CYM we consider our GMs to be the CEO of their shop. The General Manager oversees kitchen operations, front-of-house service, the continued development and growth of your team, and the overall profitability of your shop. The GM is always guest-, food-, and team-focused while being a quick thinker front-of-house lover, a skilled communicator, and a motivator. As a GM, you’ll be an enthusiastic leader for your team, lead by example, and hold yourself and all team members accountable for their performance and product output through our CYM Values (“VIBES”).

A day in the life of a CYM GM:

Overseeing daily operations of your shop - from preparing the shop to open, executing service, to closing; all at the highest level
Proactively solving any problems that arise at the shop and taking initiative to keep the shop running at its best, most efficient capacity always
Manage and lead (if applicable), supervisors, and team members to ensure the best service is provided to our guests with CYM VIBES in mind
Work with supervisors to create a positive, efficient work environment for the whole team
Supporting Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools
Manage maintenance and upkeep of all equipment and the shop’s surroundings -- trash pickups, linens, deep cleaning, and/or storage organization
Continued focus on all ServeSafe food safety standards and commitment to shop safety
Oversee food and beverage management, including inventory, ordering, and budget with regard to food, beverage, and labor goals
Recruiting, hiring, training, and conducting a performance evaluation of team members
Scheduling so that each shift and position is covered to its best ability. If there is an issue (callouts, emergency), the manager is on-call to solve it in the best interest of the shop
Working in the shop 5 days a week, must be available to work weekends.
Must have transportation to travel between multiple CYM locations in the DMV

Company Core Values & Expectations:

Vibrant – You are abundantly happy, fun, passionate, playful, and kind
Integrity – You are honest, caring, real, and always strive to do the right thing and take pride in what you do
Belonging – You will work as a team to make people feel welcome
Energy – You are active, proactive, and work hard to make things happen
Seize the Moment – You make the most of every guest opportunity by saying yes and by trying new things, and by being original

As a CYM team member, you’ll make an impact by:

Creating extraordinary moments for guests
Contributing to our business with your ideas and feedback
Supporting and lifting up our communities and neighborhoods
Mentoring and developing your staff
Being yourself and making genuine relationships with other team members and guests