Recovery Support Specialist

Description

Job Title: Recovery Support Specialist 

Reports To: Program Director and Site Medical Director

Department: Operations

Purpose:

Recovery Support Specialist must be organized, personable, and capable of balancing the needs of multiple patients as well as their healthcare providers and insurance representatives to address barriers that will ensure the patient can navigate their recovery experience by demonstrating the following skills: active listening, service orientation, social perceptiveness, critical thinking, time management, active learning, good judgment and decision making, verbal communication skills, and ability to monitor for progress and needed interventional actions.

Duties:

The Recovery Support Specialist will act as an integral member of the ReVIDA Recovery multidisciplinary team by supporting patients in obtaining their individualized goals, by building and strengthening linkages with community resources and family members by deliberately organizing patient care activities and sharing information among all the participants concerned with a patient’s care to achieve safer and more effective care. The Recovery Support Specialist will assist individuals in opioid use disorder treatment in developing a service plan, referrals, and linkage, ensuring the patient has access/continuity of care throughout the mental health and primary care system, ensuring each patient has resources to acquire medication, has transportation for appointments, and attends appointments. The Recovery Support Specialist will ensure individuals have access to psychosocial rehabilitation, support, employment, and housing options while encouraging the individual to utilize community/natural supports to assist in managing substance use disorders.

Physical, Emotional Demands, and Work Conditions:

• Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation).
• Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients.
• Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed.
• The Recovery Support Specialist should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes.

Supervision/ competency evaluations: Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review.

Competencies:

• Substance Use Recovery Support Specialist supports the patient’s medical, behavioral health, and other healthcare needs through the facilitation of necessary referrals to help meet the overall biopsychosocial needs of the patient. This includes addressing needs beyond the patient’s medical status and issues such as unstable housing, food insecurity, childcare, and other social determinants of health. Referrals are documented and tracked.
• Additionally, the Recovery Support Specialist assists individuals in addressing any barriers to completing recommended referrals, such as transportation issues, and documents these interventions and outcomes.
• Recovery Support includes communicating the patient’s needs and preferences at the right time to the right people by sharing and securely using the information and providing practical and comprehensive care to the patient.
• This role requires referrals to community programs and services and appropriately documenting and tracking referrals and outcomes. The Recovery Support Specialist collaborates and documents all efforts to help the member address any barriers to access to appropriate community-based referrals.
• Recovery Support includes the appropriate use of and facilitation of referral to various community-based support modalities, including consideration of referral to 12-step and other self-help pr