Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, July 31, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

**** This position will be Hybrid ****

A.  DUTIES:

Under directive supervision, on various work schedules, handles billing inquiries, service orders, trouble calls and related matters from customers and other sources by telephone or premise and by mail; handles customer business matters in a warm, friendly, conscientious and tactful manner to develop and promote the highest possible degree of customer relations; performing such duties as:

1.  Using equipment such as: video display terminals, computers, typewriters, calculators, copiers, phones, cashier machines, microfiche, microfilm, and other similar equipment that may be needed in the performance of the employee's assignments.

2.  Maintaining various customer files such as: applications, agreements, memos, account information cards, credit and service orders, deposits, preliminary service, automatic landlord succession file, microfiche, computer listings, uniform street index, Negative Credit file and other similar files.

3.  Entering and verifying, within prescribed limits, data pertaining to the customer's amount to the Customer Service System, Uniform Street Index System and related systems.

4. Performing investigations and research arid taking necessary measures such as:  service application approval, high bill inquiries, courthouse records, the status of new meters sets, the percentage of income plan (pip) eligibility, non-executed and non-pay order and other service and/or billing related matters.

5. Handling inquiries and requests concerning billing and accounting matters; resolving high bill inquiries in a manner satisfactory to the customer and the Company; analyzing customer service requirements; explaining electric fuel charges and Purchased gas adjustment charges; effects of weather conditions and general concepts in the pricing of gas and electric service; offering service and conservation advice; explaining the costs of operating various appliances; promoting the value of service received; re-computing service charges including proration of billing, and all payment plant available.

6. Adjusting or making corrections when necessary; providing complete explanations to customers to settle misunderstandings; and handling each case promptly and completely to generate maximum customer satisfaction.

7. Explaining and applying Company policies and procedures, all government regulations as they relate to customer billing and service matters.

8.  Handling all assignments from other departments in such a way as to further enhance our intended customer service standards.

9.  Compiling data, maintaining records of job activities and preparing reports such as: keeping a daily tally of all new sets and preparing a monthly report, and deposit reports.

10.  Coordinating and prioritizing the scheduling of work relating to external Customer needs such as: special requests, trouble calls, resumption of service, accepting applications for gas and electric service, temporary electric service and other service orders.

11. Analyzing customer's inquiries to determine nature of problems, request or complaint, attitude of customer, proceeding with the investigation and collection of data necessary to respond; conferring with other sections, divisions and departments when involved; preparing a complete reply and documentation; following up as required.

12.  Initiating contact with external and/or internal sources (i.e. agencies, customers, contractors, landlords, attorneys, and other departments), to handle matters such as: collections, billings, special reads and service orders.

13.  Performing mathematical calculations and comparisons in accordance with established procedures designated by job assignment, either manually or computer-aided, to balance accounts receivable; calculate deposits, bills, reads and consumptions, or terms of a payment plan; or other similar functions.

14.  Assisting in the review, revision, and preparation of office procedures and job training programs.

15.  Training othe