Principal Applied Scientist Manager

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Customer Service Omnichannel that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.   

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS. 

We are looking for a Principal Applied Scientist Manager to join our team.

In this role in the Microsoft Dynamics Customer Experience Applications team, you will work with business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Design, implement, test, deploy, maintain, and improve our software components and services  

• Lead initiatives to deliver complex features, substantially improve product quality, and transform operations within the team  

• Pioneer the use state-of-the-art new technologies  

• Lead technical discussions and bring new ideas to the table  

• Own quality and devops for your code 

• Lead code reviews to ensure all quality standards are met and by modeling best practices 

• Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint  

• Develop software that empowers customers to optimize their business processes  

• Identify need for internal tools that improve the teams’ quality and productivity, and lead their implementation 

Qualifications

Required Qualifications:

• Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 8+ years related experience (e.g., statistics, predictive analytics, research) 
  • OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 6+ years related experience (e.g., statistics, predictive analytics, research) 
  • OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 5+ years related experience (e.g., statistics, predictive analytics, research) 
  • OR equivalent experience. 

• 3+ years' people management experience. 
• 5+ years' experience developing real-time, high-availability, low latency systems and services.

Other Requirements:

• Ability to meet Microsof