Guest Services Representative - Holman Motorcars

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Duties:

• Answer incoming phone calls with warm greeting, offering personalized service while connecting them with appropriate team member
• Ensure each guest is personally spoken to and greeted, must be standing not sitting at the desk during interaction; as needed follow valet SOP for handoff to sales or service
• Prepare store for opening: Stock fridges in the Customer Lounge, Set-up the coffee & snack station, order/reorder supply, continually arrange couches and chairs, magazines neat and orderly; arrange a list of salespeople that check in (first come first serve) and each one will be “UP” for an hour
• Rolls Royce Salesforce daily check: Create opportunities for contacts, pulling relevant information from Dealersock and adding to Salesforce
• Bentley Salesforce (ORBIT) daily check: update opportunity status and examine in progress closely
• Aston Salesforce daily check: Reads notes from Leads Queu, mark “Unqualified” or “Convert” to an opportunity based on notes; assigning wed leads with rotation; change close and lost stages as necessary
• Qualifying and Sorting Phone Ups in Dealersocket; partnering effectively with sales team for seamless handoff; Adding new customers into CRMs; fully and accurately completing opportunity profiles
• Creating PO’s in CDK for gas tickets and towing bills; obtain necessary signatures from sales managers before processing with accounting
• Inventory report for each of 3 brands, twice weekly, new and preowned
• Provide lateral support to the hospitality strategy and process

Education and/or Training:

• High School Diploma or equivalent,
• High school diploma required; related business, marketing, communications degree a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Proficient with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience:

• 2 Years of Customer Service, Hospitality or related administrative or sales support experience
• Familiarity with dealership operations a plus
• Experience working with ultra-high net worth individuals a plus

#LI-GC1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and