Field Service Manager

Company Description

The energy transition means, fundamentally, a push toward electrification using renewable energy. Renewable energy’s intermittent nature is tamed by energy storage, and not just any storage, but large-scale, long-duration and robust stationary energy storage. That’s where Invinity comes in. We make flow batteries that store energy in a liquid electrolyte containing vanadium. Invinity’s vanadium flow batteries are highly advanced versions of this proven technology. 

Invinity is deploying large-scale projects in Southern California, throughout the US, and internationally. We are looking for a technical manager with electrical or mechanical experience to lead our US-based service team and to support and manage the customers’ contractors who do servicing work on customer sites. You will scope and plan site works, arrange logistics, and schedule the work with customers. This is not solely an office role as the Manager is expected to be onsite solving problems and providing technical and operational guidance to ensure products continue to deliver customer satisfaction. You will work closely with internal teams such as Field Services, Product Development, Solutions and Customer Operations teams, as well as external contractors and customers.  

Job Description

• Lead internal and third-party service teams that deliver the safe installation, commissioning, troubleshooting and maintenance of Invinity’s products in the field 

• Scope, schedule and accomplish field services, through internal teams and external parties, to deliver scheduled and unscheduled maintenance on company products  

• Manage the safe and efficient delivery of field services by coordinating and ensuring all required inputs are in place including personnel, contractors, equipment, spares and technical documentation 

• Promote a culture of accountability for safety, efficiency, and customer service across the team;  

• Provide technical, process, and managerial leadership to accomplish field services and drive continuous improvement of field services  

• Facilitate and help to deliver operations and maintenance training to third parties 

• Document serviceability and performance issues, and diagnose, repair and replace key electrochemical, electrical and control system components as required 

• Create and deliver field service, serviceability and performance reports  

• Maintain field service equipment and tooling, and manage spares inventories in depots and customer sites 

• Monitor and assess system performance in Invinity’s remote monitoring platform and take action to address observations 

• Maintain good relationships with customers, and technical and managerial staff at all customer sites 

• Manage company maintenance/depot facilities and be OH&S lead at these sites 

• Must be able and willing to travel and work at US offices and customer sites (US & International). While uncommon, travel for up to four weeks may be required a few times per year, up to 30% travel. 

• Other tasks as required and as is reasonable, across customer sites and Invinity premises 

Qualifications

• Experienced in servicing, maintaining and troubleshooting of electrical and mechanical equipment  

• Experienced in leading maintenance or field service teams, including remote or third-party teams  

• Experienced in interacting with and solving complex technical issues for customers  

• Health and safety training, and experience developing safety procedures   

• Ability to work independently and proactively, with minimal supervision 

• High school diploma (or GED) or higher, or equivalent combination of relevant education, training and experience required 

• Ability to produce thorough and accurate service reports and other supporting documentation and procedures 

• Proficiency in MS Office Suite (e.g. Excel, Word, Outlook) and general computer literacy 

• Good communication skills; polite and tactful personality 

• Able to read, understand and amend (redline) electrical schematics 

• Sharp, quick, detail-oriented, dedicated and innovative problem solver 

• Ability to lift 50 pounds  

• Right to work in the US, valid and current passport, and a clean driving license 

Additional Information

We are looking for the right person to join our expanding team. While relevant training and experience are essential, we are equally concerned with how the candidate fits into our team. If you have the following skills, that’s great; if you believe you have other relevant skills, please let us know in your cover lette