Business Management Specialist – Complaint Insights (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Business Management, Strategy & Support

Job Description:

The Business Management Specialist – Complaint Insights manages a diverse portfolio of business management activities for complex or high risk functional area(s), and implement policies / processes and/or initiatives to meet business management, strategy and governance objectives. Interfaces regularly with management in the delivery of work activities.

Depth & Scope:

• Works autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
• Scopes of role may have enterprise impact
• Focuses on short to medium - term issues (e.g. 6-12 months)
• Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
• Oversees and/or independently performs tasks from end to end

Education & Experience:

• Undergraduate degree
• 7+ years relevant experience

Preferred Skills

• Strong stakeholder management skills across different groups to drive high-quality and accurate reporting insights.
• Effective executive writing skills for senior audiences focused on messaging, clarity, and insights.
• Strong analytical and communication skills.
• This position will be the liaison between Customer Advocacy and LOBs, to review trends and insights and aid in establishment of complaint metrics
• Strong analytical and communication skills with the ability to escalate and articulate risks to senior leadership.
• Solid experience and proven record in working closely with senior management across all lines of business, along with conceptual and critical thinking.
• Works exceptionally well in cross-functional teams and is a champion of collaboration.
• Engages colleagues and business partners seamlessly to define a shared / common goal making things happen using positive influence.

Customer Accountabilities:

• Contributes to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy
• Plans, leads / manages and/or oversees a diverse set of work activities requiring alignment across multiple areas
• Leads / manages the integrated implementation of policies / processes / procedures / changes in across multiple functional areas
• Provides direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation
• Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.)
• Leads partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
• Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing others as needed

Shareholder Accountabilities:

• Adheres to enterprise frameworks and methodologies that relate to business management activities for own area
• Actively manages relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolv