Staff, Product Manager, Health and Wellness Vision Center Experience

Position Summary...

What you'll do...

About the job

Walmart is on a mission to help people live healthier lives by providing best-in-class, accessible, and affordable human-centered care to our associates and the communities we serve. Our strategy is to be an integrated, omnichannel healthcare organization that leverages data, technology, design, and our unique assets to improve engagement and outcomes.

Our eyes are our windows to the world. They help us learn, express ourselves and know whats up ahead. When we can really see, we can reach our true potential and experience the world to its fullest. At Walmart, we believe a quality vision care and eyewear experience should be easy, affordable and accessible for everyone. Through our 3000+ store locations and thousands of talented opticians and optometrists, and our e Commerce channel we are innovating the shopping experience like never before. And we want you to be a part of it! Do you like creating something that has never been done before? Does helping customers find their unique pair of glasses that reflects their fashion, health and identity sound like a lot of fun? Come join a tight knit team creating customer strategies that will drive brand new core services and features that put the customer front and center in their health and wellness journey.

What you'll do:

Optical services support local communities with glasses, contacts and eye exams in physical locations, online and via omni channel experiences. This role will own the product roadmap for digital experiences supporting Walmart's Vision Centers. You will create digital products to support clinicians, non-clinical staff and customer self-service applications in-clinic and online. Key responsibilities include:

• Define digital and in-person customer/associate experiences and required capabilities alongside a world-class team of designers and researchers.
• Develop technical product specifications for the architecture of underlying platform components for various areas of functionality (for example: identity, content management and payment processing) by using artifacts such as systems flows, product requirement documents and logical data models.
• Manage vendor relationships and identify emerging technology platforms, evaluating and selecting vendors, supporting agreement negotiations; managing partner integrations; and securing necessary engagement and resource alignment for the creation of co-developed product features
• Coordinate post-launch activities to validate that the product works as designed and that acceptance was successful
• Collaborate closely with stakeholders from across the business including doctor relations, legal/compliance, e Commerce, fulfillment, training, third party technology suppliers and many others to identify associate/customer problems that guide compelling solutions
• Deliver the product strategy for improving existing and new functionality that supports core retail services and expanded digital offerings
• Develop and evangelize product roadmaps, and gain buy-in from executive leadership
• Champion data and insights. Define crisp key metrics, hypothesize, build, measure and learn to continuously inform the product direction
• Work alongside user research, design, and engineering teams to turn high level requirements into tightly defined technology solutions and actionable deliverables
• Drive day-to-day progress with your team by keeping requirements documents up to date and the backlog continuously groomed
• Help build out our omni platform for optical retail by collaborating closely with enterprise teams in areas such as item catalog, search, returns and payments

Qualifications:

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