Manager, Products & Services

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, December 14, 2025

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

Directly oversees the management of field teams that are promoting products, programs and services across large regions of the regulated service areas. Normal responsibilities include directly overseeing the development of a portfolio approach to drive customer satisfaction and profitability while reducing overall costs. This position provides leadership, management, supervision and guidance to a team of employees that typically has < 12 employees along with contingent employees located geographically across the company’s service areas. This position is accountable for a budget of < $30M.

Responsibilities

Portfolio Leadership

• Lead group that promotes a profitable product & service portfolio in collaboration with key internal stakeholders and external stakeholders (i.e., customers, regulators and vendors) to create alliances and execute successful customer initiatives.

• Manage the balance of regulatory and non-utility product opportunities in each jurisdiction.

• Accountable for meeting P&L, financial growth, customer satisfaction and regulatory objectives for product, program & service portfolio.

• Develop, communicate and execute long-term/ annual product promotion plans, market and segment plans to deliver financial results in total and for each state market.

• Deliver plans within capital and O&M budget. Lead internal teams to achieve annual goals.

• Develop team members by utilizing personal development planning tools and position team and individuals for growth opportunities and special assignments.

• Represents company as Duke Energy executive in addressing elevated customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests, often at the executive level within customer organizations.

• Continually reviews work processes within the portfolio and take action for improvement.

• Lead the develop of capital and O&M budgets for product, programs and services.

Portfolio Management

• Lead the promotion of products, programs and service enhancements to improve market effectiveness and work with Product Development on new program initiatives. Provide direction to development of new products and services for customers. Direction may include coordination with Smart Grid or other organizations. Includes giving direction to others to ensure that customer needs are satisfied, and products meet financial goals.

• Oversee the identification and facilitation of needed improvements, development and implementation of promotional strategies and expand offers in all targeted markets.

• Identify new product opportunities and exit strategies for non-performing/underperforming products.

• Product Mix Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.

• Oversee the development and implementation of market related campaigns for the products, programs and services when approved.

• Measure, track and report on performance.

• Investigate and pilot new technologies, delivery channels and product extensions.

• Lead Management Capture and ensure follow-up on leads generated by campaign initiatives, events, communications, Account Plans and Facility Assessments.

• Convenient Customer Channels Develop and execute initiatives to improve the effectiveness of our customer channels including the call center, online services and direct to customer approaches to offer customers lower cost, more convenient service channels.

• Measure and demonstrate results.

• Focus Analyze and understand market research results.

• Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources.

• Campaigns Provide timely and relevant Price / Value / Efficiency campaigns and communications.

• Develop campaign plans, set objectives, measure and analyze performa