Client Onboarding and Account Maintenance Team Lead (Evening Shift)

OANDA is a global leader in online multi-asset trading services, currency data, corporate payments, and FX services.

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award-winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player. 

Join us and:

• Work on an award-winning platform that processes billions of dollars every day.
• Be on a team that’s responsible for company-wide top priority projects.
• Contribute innovative ideas to improve the daily trading experience of thousands of customers
• Give yourself a chance to develop in Onboarding, AML, Legal, Forex Exchange Services or Funding/Withdrawal areas.

How we work? 

Working as a part of our global Account Onboarding Team, you will be cooperating with almost 20 colleagues who are mostly located in Krakow. They are responsible for executing account management activities in the same time driving and focusing on onboarding process improvement projects. 

We work in a hybrid model so we'd love to meet you in the office from time to time (4 times a month). 

Our current business need is hiring a Team Lead for the team who works in evening shift, on parental cover contract (min. 12 months with the possibility of extending due to the ongoing Team's development). 

By the end of the first three months, you will learn how to: 

• Supervise of all onboarding tasks assigned to the one of Onboarding Team located in Krakow.  
• Employee performance management by identification of team members’ strengths and weaknesses and actioning accordingly; recruit and train new members. 
• Introduce changes to improve turnaround time on onboarding applications and queue management.
• Act as point of contact for escalations or any urgent matter within Onboarding Department.
• Maintain a well-developed knowledge of regulatory and legal requirements across all OANDA Divisions.

Requirements: 

• Previous leadership experience (as a Team Lead or Back-up), desirable in AML, KYC, Compliance, Account Onboarding or similar departments.
• Fluency in English as a must have and good command of Polish (min. B2) good to have.
• Willingness to work in evening working shifts (from 1:00 pm to 9:00 pm).
• Process improvement mindset.
• Excellent decision making, time management and organizational skills.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible. 

Learn more about our culture here

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