Salon Assistant Manager

Job DetailsJob Location: Glen Ivy Hot Springs Spa - Corona, CA 92883Position Type: Full TimeSalary Range: $23.00 - $23.00 HourlyPosition Summary:  The Salon Assistant Manager (SAM) role is to assist in managing sales, staff, schedules and product, operational and merchandising functions of the Salon to attain maximum profitability, productivity, and superb guest service. This position also assists in making purchasing decisions and completing purchases in order to maximize return. The SAM will be involved in all guest recovery efforts that arise during his or her shift. The SAM will develop and maintain positive relationships with the spa service department employees. The Salon Assistant Manager will assist in employee oversight for Spa Attendants, Spa Concierge, Nail Technicians and Estheticians.  

Results Expected:  The expected results of this position are to provide effective and efficient management of staff, inventory, guest service and employee relations. To complete and follow through on all items assigned. Guest service and Guest satisfaction is a priority to the team, more so than the sale. Providing excellent guest service ensures that we retain guests for the future and inevitably promotes the business and the Salon. “The sale” becomes a natural second and guests will feel connected to and partial to give us their business.

License(s): First Aid and CPR certified within the first 90 days

Education/Training: High School Diploma required, Esthetician or Nail Technician license a plus, some college with a concentration in Hospitality Management appreciated, current license in Massage Therapy or Cosmetology a plus but not required, Supervisory experience preferred. A member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred

Experience:  

Candidate must have leadership experience, minimum of Supervisory role

1-2 years hospitality experience preferred  

2-3 years Salon experience preferred  

Merchandising experience a plus  

Resort/Spa experience, a plus  

Experience with POS software, a plus 

Job-Related Skills:

Exceptional Guest Service  

Leadership

Financial Management: inventory, sales reports, forecasting and planning

Proficient in excel, word, and outlook, and retail point of sales system  

Excellent communication  

Strong cash handling

Business-minded decision making

Motivation  

Merchandising

Sales development

Essential Duties & Responsibilities:

Be an ambassador for the department and the company  

Be a source of up to date on industry standards, best practices, newly available information and for training

Be prepared to give interviews with media or explain in detail to journalists Glen Ivy and service details

Act as a senior representative for the spa services team when appropriate

Add value to the services we provide

Ensure room utilization is at maximum profitability for spa services by closely monitoring and adjusting service provider schedules.

Evaluating the schedule daily and forecasting needs of the day; scheduling additional staff or removing staff and noting adjustments.  

Work with the Spa Manager and Salon and Retail Manager on treatment room sanitation and treatment room equipment maintenance/inventory.  

Develop and nurture a relationship with current providers, vendors and trainers

 Attend the Senior Leadership morning Meeting when necessary.  

The SAM will approve/deny employee time off based on business needs in the absence of the Salon and Retail Manager and communicate with staff.  

Assist with delivering routine coaching, performance improvement plan counseling’s and corrective actions to employees as needed.

Ensure current licensing, continuing education and license renewals are up to date, and are current at all times following The Service Provider License Renew Policy on the Glen Ivy Way

Understand and support skincare retail sales minimums Assist the Spa Manager and Salon and Retail manager to oversee product control, inventory and purchasing of necessary budgeted supplies with monthly cycle counts and quarterly full retail and back bar inventories.

Assist in the completion of the service provider’s Balanced Score Cards and update quarterly schedule alignment based on Balanced Score Card number within the job families.

Work closely and effectively with the Marketing Team, Education Team and the Operations team in determining scheduling needs/demands.

Respond to pre-booked and projected service reports.

Maintain a daily, consistent presence among Service Providers.  

Sales Goals- daily, weekly, monthly, annual

Managing Stock levels

Area walks for stock and cleanliness

Assist in the delivery of the Marketing Calendar initiatives; put together the product for photo shoots, gift packages, etc.  

Communication to staff any and all pertinent retail information

Attend trade shows, minimum bi-annually Partic