US Supply Chain Customer Service Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role At Baxter:

This position is responsible for managing all aspects of order fulfillment processes for multiple divisions through answering calls from a too-free number and other non-phone related activities. The Customer Specialist role is accountable for providing superior service to all external customers and Baxter team members. The position will handle exceptions as required along with general inquiries and correspondence for customers. This role will be responsible for providing accurate, responsive, and efficient placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer requests.

Your Team

Baxter is focused on saving and sustaining lives by manufacturing high-quality products. We strive to create quality products for our customers each day.

Delivering life-saving products is about getting them right, and attention to detail is how we make sure we meet that challenge. We are a team that supports each other throughout each shift. Working together in a supportive and open culture makes our processes evolve for the better and engages our workforce.

What You'll Be Doing

• Accountable for providing superior service to all external customers, patients, and Baxter team members.
• Responsible for managing aspects of prescription processing and/or order fulfillment for Baxter’s Hospital Products and/or Renal businesses and/or Surgical Care businesses through answering calls from a toll-free number and other non-phone related activities (fax, email, chat, etc.). 
• Handles general inquiries, customer correspondences, and exceptions as required.
• Responsible for providing accurate, responsive, and efficient placement of orders, backorder fulfillment, resolution of shipping discrepancies, customer returns, customer inquiries, and other customer requests.
• Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
• Responsible for documenting service failures that impact the customer and the organization.
• Collaboration with the following departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, sales representatives, Marketing and others.
• Expedite product availability and manage the release of back orders. May monitor reorder points and initiate action to replenish stock. Works with the customer to determine needed quantities and frequency of delivery of product.
• Other duties as assigned.

What You'll Bring

• High school diploma/GED required; Bachelor’s Degree is preferred.
• Effectively prioritize multiple tasks.
• Strong verbal and written communication skills are required.
• Expertise in working in the Microsoft applications and must have an aptitude for working in web-based applications.
• Demonstrate an ability to provide customers with superior service and a high level of satisfaction.
• Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills.
• Ability to work remotely using a high speed wired internet connection.
• JD Edwards system knowledge, a plus.
• Must be flexible to cover a shift (8-10 hours) during the customer service hours of operation which are 7:00 am to 6:00 pm CST, Monday through Friday.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600 - $57,200 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience,