Assistant General Counsel, Legal Shared Services (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About This Role:

CrowdStrike is seeking a seasoned Assistant General Counsel, Legal Shared Services to lead the next evolution of how legal services are delivered at scale. This role blends strategic vision, operational rigor, and hands-on leadership — driving process excellence, AI-enabled automation, and system integration across the global legal department.

As AGC of Legal Shared Services, you will define how CrowdStrike’s legal department scales — transforming complex processes into seamless, data-driven, and AI-enhanced systems. You’ll empower attorneys and business teams to focus on high-value work while ensuring operational precision, visibility, and speed.

The ideal candidate is a builder and connector — comfortable designing workflows in ServiceNow or Salesforce, reviewing metrics dashboards, coaching remote teams, and translating complexity into simple, repeatable, and measurable systems.

What You’ll Do:

• Architect, implement, and continuously improve legal service delivery infrastructure across ServiceNow, Salesforce, and related platforms.

• Develop and maintain intake, triage, and workflow automation for commercial, compliance, marketing, product, and corporate legal support.

• Lead the integration of CLM, contract intelligence, and matter management systems into a unified service experience.

• Ensure legal tools and processes align with enterprise IT, security, and data governance standards.

• Provide enterprise-level legal oversight and strategic counsel across all business functions—driving alignment, anticipating risk, and ensuring clarity, cohesion, and disciplined execution of organizational priorities.

• Oversee a remote team responsible for AI-driven workflow build, maintenance, and optimization.

• Supervise data analytics, dashboarding, and insights to measure throughput, SLA adherence, and operational performance.

• Lead deployment of agentic legal workflows and assist with prompt engineering, model testing, and performance monitoring for AI-enabled legal tasks.

• Partner with internal data and AI engineering teams to pilot new automation and intelligence use cases.

• Map, document, and continuously refine legal processes — intake to delivery — ensuring scalability, consistency, and measurable results.

• Champion change management, training, and adoption of new systems and tools across the legal department.

• Ensure strong controls for auditability, compliance, and knowledge retention.

• Be the constant: a trusted anchor through growth, change, and high-volume demand.

• Collaborate closely with Legal Operations, IT, Security, and Finance to align on systems, budgets, and priorities.

• Serve as primary liaison between Legal and enterprise shared services (ITSM, CRM, GRC, and AI Ops teams).

• Maintain visibility across all legal service streams — connecting silos, mitigating risk, and ensuring continuity through growth and change.

• Support vendor selection, negotiation, and lifecycle management for legal technology solutions.

• Lead and mentor a distributed team of legal professionals and technologists.

• Build a high-performance culture rooted in accountability, service excellence, and innovation.

• Preserve institutional memory and provide continuity through personnel changes and scaling demands.

What You’ll Need:

• J.D. from an accredited law school and active membership in at least one U.S. state bar.

• 10+ years of legal experience (law firm and/or in-house), ideally within multi-location, high-demand industries, technology, SaaS, or AI-driven environments.

• Experience managing remote teams and multi-system implementations.

• Strong analytical and project management skills with the ability to synthesize metrics into act