Key Account Manager

Company Description

Who Are We?

Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide. 

The rich variety of our solutions, the strength of our conviction, and our passion for innovation enable us to support our clients on a daily basis and in their future projects, as well as in their goals regarding financial inclusion. Our customers, based in over 80 countries around the world, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees.

Sopra Banking Software is a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services, and software development. With 50,000 employees, the Sopra Steria Group generated a turnover of €5.1 billion in 2022. 

For more information, follow us on LinkedIn, Twitter & Instagram, or visit www.soprabanking.com

Job Description

What role will you play?

The Key Account Manager (KAM) will own a portfolio of key customer accounts with the aim of retaining and nurturing those key relationships, becoming a strategic partner and advisor to the client. It will be vital for the KAM to develop a solid understanding of the customers business and sector to discover new opportunities by working together with customers for mutually beneficial value.  The KAM has the responsibility of managing both the customer and the customer’s interactions with other employees and departments within Sopra to ensure a greater lifetime value for the key customer accounts.

What will you be doing?

• Engage with various internal stakeholders to ensure the customer’s needs and expectations are properly met
• Nurture strategic relationships with key customer accounts, by having an in-depth knowledge of the company and its customers and competitors, enabling the KAM to identify the best opportunities for growth and service to the client
• Have a strategic perspective through orchestrating deals and long-term plans that align with a mutually beneficial strategy
• Directing customers and managing employees at all levels of the business through confident discussions and proposals
• Demonstrate value of the product or service to the customer, both strategically and financially, through every interaction
• Balance multiple clients, delegate and manage multiple projects to ensure strategic account plans keep on track through impeccable time management and strong organizational skills
• Work along with sales teams to develop up-selling and cross-selling strategies for key clients
• Research key customer wants and needs
• Suggest solutions that answer clients needs and wants
• Ensure the ordered products are delivered in a timely manner
• Gather, report and communicate customers' feedback on service, technology and product delivery
• Research and source new potential clients
• Measure, track and analyze key account metrics
• Keep abreast with industry and market trends and best practices

Qualifications

What do we require from you?

Knowledge & Skill Requirements:

• Excellent at communicating in person, over the phone, via email, and across teams and be comfortable addressing C-suite executives as well as coordinating with senior business managers
• Proven experience in developing and executing strategic account plans to drive growth and maximize revenue from key accounts
• Experience within the financial software sales, financial service industries
• Demonstrably capable of managing complex processes and converting new opportunities
• You demonstrate the ability to communicate, present and influence credibly and effectively with key internal and external stakeholders
• Proficient in all Microsoft Office applications as well as CRM software

Competencies:

• Strong communication and interpersonal skills with aptitude in building relationships at Executive and/or Senior levels of an organization
• Ability to prioritize and meet critical deadlines
• Excellent time and project management skills
• Problem-solving and negotiation aptitude
• Exceptional customer service skills

Education/Certification/License Requirements:

• High School Diploma

Working Experience:

• A minimum of 5 years previous key account management experience desired

Preferred Experience:

• Experience in the auto and/or commercial asset finance would be advantageous

Additional Information

Why should you apply?

If you are looking for an opportunity to not only grow professionally but also personally SBS is the place for you! We pride ourselves on