Sr. Client Technology Engineer, hybrid Omaha

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

 

Responsible for designing, implementing, administering, monitoring and troubleshooting the organizations laptop, desktop and VDI infrastructure. Supports and maintains other key technologies and software supporting end user mobility, collaboration, and virtual desktops. Lead the efforts in enhancing client technology user experiences. Provide expertise in the delivery of new technologies in enhancing capabilities with collaboration and mobile workspace. Establish, document and maintain policies, procedures and standards. Effectively communicate with peers and other teams to report and resolve quality, hardware, software and operational issues. Monitor the performance, security, and implement necessary changes in a timely and effective manner. Assist in the development of strategies and solutions consistent with organizational objectives.

About This Role:

 

Job Specific Accountabilities:

Senior Client Technology Engineer:

• Responsible for the design, configuration, installation, maintenance and management of the laptop, desktop and VDI environment
• Responsible for building and maintaining an automated imaging process for desktops, laptops, and VDI environments.  
• Regularly apply upgrades and security patches for the associated operating systems, software and hardware in accordance to the organizations patch management philosophy. Work collaboratively to assist others in the deployment of application-based patches
• Responsible for various server configurations, virtual server needs, patch management enterprise monitoring as it relates to client technology solutions
• Provides escalated support to Service Desk Teams, performing necessary problem-solving actions to ensure timely resolution to users. Collaborates with other technology teams to solve problems.
• Documents end user issues, solutions and process for problem resolutions in a call tracking system. Assists in updating technical knowledgebase with troubleshooting and problem resolution information.
• Expert ability to automate processes with various scripting languages.
• Expert in configuring Citrix application suite, Cisco UCS, virtual server infrastructure, Active Directory, backup environments and disaster recover processes.
• Responsible for enterprise scale Hybrid configuration of Microsoft technologies.
• Responsible for the design, configuration, installation, maintenance and management of the development of a long-term roadmap for a refined user experience and the successful execution of the new capabilities.
• Actively shares knowledge and experience with other team members to develop effective bench strength; efforts include the development of effective processes and documentation. 
• Leads the way in planning for the adoption and operation of technologies to enhance drive collaboration and support of a mobile workforce. 
• Understand our business partners and customer needs, look for what value we can provide, and tailor our offering to match requirements.
• Ability to create and generate executive reports for applicable key performance metrics on a monthly basis

Team Accountabilities:

Customer Focus

Understands and anticipates customer and employee needs and takes action to provide high products and service to exceed their expectations. Keeps current on best practices and trends in customer service. Provides consistency, reliability and a sense of urgency to address requests. Work to provide clear and accurate technical and self-service documentation.  Assist end users to provide expertise in diagnosing technical issues. Ability to provide training for users and team members as requested

Collaboration

Works in partnership with other across the organization to accomplish set goals and objectives. Ability to build strong relationships and collaborative partnerships with all levels of the organization to understand the business opportunities and challenges. Actively participates in meetings, providing input, expressing opinions, offering solutions and building consensus.

Adaptable

Recognizes and is open to changing circumstances and alters behaviors as necessary. Embraces change by communicating a positive outlook. Ability to quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances. Act as a change agent by articulating the rationale of change to gain buy-in from others.

Initiative

Self-starter that recognizes what ne