Security Patrol - 1st Shift

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

Security Patrol is responsible for maintaining the safety and security of Hershey Entertainment & Resorts (HE&R), its properties, its assets, its guests, and team members across all of HE&R’s venues, both on and off the Hersheypark Entertainment Complex. Additionally, Security Patrol conducts regular patrols and safety checks of HE&R venues, as well as responds to alarms, emergency calls, or other calls for assistance.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Functions:

• Provide a safe and friendly atmosphere to guests and team members

• Establish and maintain a good working relationship with other departments and support teams

• Provide security for transporting money and financial documents

• Manage deployment of security personnel and equipment to provide effective and efficient operations during incidents

• Assess, investigate, resolve, and contain situations while taking appropriate actions based on company policy and procedures, as well as training

• Provide high-visibility patrols of buildings and grounds

• Control vehicle/pedestrian traffic when necessary

• Monitor guest behavior for compliance with event and venue policies

• Monitor crowd behavior and movement and take proactive measures to mitigate risk

• Communicate regularly with Security Management regarding training and operational issues including team member or guest concerns, losses, and unusual situations

• Create timely, thorough, and accurate incident reports through the incident documentation process

• Consistently practice safe work habits including, but not limited to, use of personal protective equipment, lifting, and reporting of unsafe situations

Basic Qualifications:

• Must be at least 18 years of age on the date of applying

• Must possess a valid driver's license

• Minimum of at least three (3) years of experience working in the Safety & Security Department (professional experience may be considered in lieu of departmental experience)

• Post-employment: Must obtain RAMP Certification

Knowledge, Skills, and Abilities:

• Criminal justice/safety/security-related training and experience preferred

• Must be friendly, upbeat, and work well with other team members and be able to interact with guests

• Must be able to work independently and be self-motivated to perform all aspects of the job at all times

• Must be detail-oriented and have clear verbal and written communication skills

• Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios

• Must be able to successfully complete all legal, company, and department training requirements

• Must have the ability to remain alert and vigilant at all times

• Must have the ability to handle stressful working conditions, emergencies, and accept a high degree of accountability

• Must be comfortable working in a fast-paced environment

• Must have the ability to safeguard confidential information

• Must be proficient in the use of Microsoft Office and Google Workspace applications, including Excel and Word

• Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Job Demands:

• Must be able to work a flexible schedule including weekends and holidays - Team members must work a minimum of eight (8) hours every two pay periods in