Operations Manager

Company Description

Home to over 1,000 talented and passionate individuals, Informa Connect is a global business which delivers world-class live events and outstanding digital content to markets across 30 countries. From Biotech and Pharma to pop culture, we connect hard and fast with businesses to create exciting on-demand experiences who expect the very best.

It’s fast-paced and freedom-focused. Which means you’ll have the space to bring ideas to life and see the impact of your hard work in real time. If you’re looking to make a difference, you’ll find the support you need at Informa Connect - our community works together to deliver amazing results and will celebrate in your individual success. Move forward, move fast.

Job Description

Informa Connect’s U.S. Aesthetic and Anti-Aging Group is looking for an Operations Manager to support the delivery of our world class in-person events

This role offers an experienced and exceptional operations professional the opportunity to contribute to the most prestigious brands in medical aesthetics.

Reporting to the Director of Event Operations and in conjunction with the Events’ team, the operations Manager will be responsible for:

• Lead, manage, and deliver events from conception to onsite delivery including
• Create and manage the project plans for assigned events, with clarity of expectations and deadlines for all stakeholders within the Portfolio.
• Deliver exceptional customer service
• Managing delivery that is accurate, on time, within budget
• Solution oriented 

Pre-Event

• Create, communicate and manage project plans supporting yearly and individual event process and execution plans, including but not limited to sponsorship and onsite production deadlines.
• Obtain cost estimates as needed and secure appropriate signoff.
• Develop and update Exhibitor Service Manuals to be functional and operational 6 months prior to each event.
• Manage Day to Day communications with key stakeholders including clear communication of deadlines; exhibitor updates; floor plan updates; set up recurring meetings, obtain Fire Marshal approval…
• Oversee Sponsor and Exhibitor Liaison, and fulfillment
• Creates F&B orders for Director Signoff
  • Manages BEO’s
  • Assist the Director of Operations in managing the proper execution and timely set up of all F&B for all on-site catering functions
• Creates all work orders for Director signoff
  • List of including, but not limited to Show Management areas & offices (both Pre-function and Exhibit floor areas)
  • Food & Beverage: assist the Director of Operations in the placement for the F&B functions; proof BEOs and communicate updates / corrections to the venue’s catering manager.
• Signage:  Oversee signage production
• Assist the Director of Operations in identifying the needs for temp staff
• Creates Show Handbook
• Ensure pre show invoices are processed in a timely Manner

 Onsite

• Ensure all work orders for show management areas are properly executed and fulfilled to include registration; show Offices; prefunction areas
• Oversee Show Floor Manager(s)
• Oversee merchandise orders and Freight
• Assist the Director of Operations with on site Management of catering functions

Support the Director of Operation in the management of On-Site Execution by delivering exceptional customer service

Post Show

• Facilitate post Show Reporting
• Identify areas of improvement & make suggestions on how to improve in the future.
• Process all invoices

Qualifications

• 3-5 years’ experience in event operations in the B2B or B2C space delivering international conferences and exhibitions;
• Previously worked on the management of Trade Show Operations, ideally for B2B market;
• Previously worked closely with product, marketing, commercial, sales and finance departments;
• Strong communication skills, with the ability to flex as appropriate and build strong relationships;
• Experience of developing and delivering new ideas and processes;
• Cost management, forecasting and budgeting across multiple events and business plans;
• Experience in working on multiple global events as a team and individually to time and budget;
• Attention to detail;
• Polished interpersonal and relationship management skills and the ability to network with senior industry figures;
• Enthusiastic and collaborative team player

The pay range for this position is $69,700 - $84,000, depending on experience

This job posting with automatically expire on 3/23/24

Additional Information

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