Visual Associate Part Time

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Company Overview 

Warner Bros. Discovery is the world's leading media and entertainment company, with many titles and unique brands to fill every portfolio, including TV, film and streaming. We produce and distribute programs and services in more than 220 countries and territories, in more than 50 languages, to inform, inspire, laugh and Major brands and networks under the Warner Bros Discovery umbrella include. Discovery Channel, discovery+, CNN, DC, Eurosport, HBO, HBO Max, HGTV, Food Network and others. For more information, visit www.wbd.com

The Job 

Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made.

Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter New York – the iconic flagship store as well as offering an online experience at Harrypottershop.com.

This position will support the Harry Potter Chicago store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. This role primarily oversees the visual merchandise segments of the business while inspiring and leading a team of brand specialists to deliver an ever-evolving guest experience for fans. Additionally, you will be expected to connect with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

The Daily 

• Assists the store manager with interviewing, on-boarding, and training employees.
• Evaluates, coaches, and counsels store employees to meet all expectations.
• Conducts store staff meetings and attends all meetings as needed.
• Creates staffing and zoning plan for all associates within the store.
• Serve as lead point of contact for the store for all employees.
• Conducts yearly reviews and quarterly performance evaluations.
• Works closely with the store manager in strategies, core focuses and procedures.
• Performance manages and utilizes corrective actions if needed.
• Develops store succession plans with the support of the store manager and peers.
• Conducts discovery conversations to solve complex employee related problems.
• Opens and/or closes the store, assigns cash drawers, and completes financials, audits, sales reports, and other relevant paperwork as needed.
• Maintain a safe and clean work environment through coaching and education to ensure store safety guidelines.
• Ensures that all team members develop an understanding of product knowledge and product standards.
• Ability to create visually appealing displays that enhance the customer shopping experience.
• Ensures that visual displays are to brand and safety standards.
• Escalates and places facility and technical tickets for maintenance and repair.
• Oversees and drives profitability in specific areas of responsibility within the store.
• Is responsible for maintaining store shrink to acceptable parameters.
• Adheres to company policies for all cash handling processes.
• Fosters operational strategies to achieve store KPI’s.
• Utilizes customer insight to improve the customer experience strategy.
• Oversees proper inventory levels within the store.
• Adheres to strategy plans to increase profitability within segments of the store.
• Promotes a posit