Program Aide

DEPARTMENT:           Jarvie Memorial Family Lodge

UNIT:                          Tacoma Citadel Corps

POSITION TITLE:        Program Aide

STATUS:                      Non-Exempt, On-Call

REPORTS TO:             JMFL Program Manager

WORK LOCATION:     1521 6th Ave, Tacoma, WA 98405

 

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

 

SCOPE OF POSITION:

Under the supervision of the JMFL Program Manager, the Jarvie Memorial Family Lodge (JMFL) PT Program Aide is responsible for supporting the safe and effective daily operation of the shelter. Responsibilities include monitoring resident and facility safety; conducting property walkthroughs; preparing and serving meals; monitoring supply inventory; performing facility cleaning, room changeovers and minor maintenance tasks; completing reports, documentation, and shift changeovers; responding appropriately to emergencies; and providing respectful support to residents while ensuring compliance with program policies and procedures.

This position is On-Call, and employees will be given as much notice as possible when a shift is available, based on program needs.

 

ESSENTIAL PROGRAM AIDE DUTIES AND RESPONSIBILITIES:

• Provide assistance and support to residents while promoting a safe communal living environment.
• Conduct resident intake and orientation, when delegated or when a Case Manager is unavailable, in accordance with program procedures.
• Provide supportive care to residents experiencing personal crisis.
• Under the guidance of the JMFL Kitchen Manager, prepare and serve healthy meals for residents as assigned.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines as necessary. Provide crisis intervention and implement security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Conduct periodic property walkthroughs of all interior and exterior areas of the facility to identify and initiate appropriate action regarding hazards, inappropriate behavior, needed repairs, or other notable conditions.
• Properly document incidents of non-compliance, as well as any safety concerns, using the required reporting procedures.
• Monitor inventory levels of program, cleaning, hygiene, and food supplies, notifying the Program Manager when replenishment is needed.
• Complete room turnovers between resident stays, including laundering bedding as needed, cleaning rooms, and preparing rooms for new occupancy.
• Maintain and document the distribution of linens, hygiene supplies and other resident supplies.
• Maintain a clean, safe, and orderly facility by performing routine cleaning, replacing supplies, emptying trash, cleaning common areas, and completing other housekeeping and light maintenance tasks as assigned. All shifts are expected to participate in facility cleaning responsibilities.
• Complete required documentation, forms, logs, and incident reports in the prescribed format.
• Check work email regularly, review shift logs and changeover reports at the beginning of each shift, and complete shift changeover documentation before the end of each shift.
• Participate in regular staff meetings.
• Work collaboratively with other Program Aides, Case Managers, Corps Officers, and the JMFL Program Manager.
• Treat all staff members and residents with respect and dignity. Demonstrate a professional, respectful, and service-oriented approach in all verbal and written interactions, including in-person conversations, phone calls, text messages, emails, recorded messages, and shift changeover documentation.
• Maintain the confidentiality of resident information in accordance with Salvation Army policies and applicable privacy requirements.

 

KNOWLEDGE, SKILLS AND ABILITIES:

• High school diploma or equivalent required.
• Experience working with vulnerable populations preferred.
• Ability to be detail-oriented and manage multiple tasks simultaneously
• Ability to quickly learn and apply new information and skills
• Sensitivity to and understanding of the comprehensive mission of The Salvation Army
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Self-motivated with the ability to work with minimal supervision
• Ability to work in a c