Print Process Improvement Technician

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make
• We invest heavily in modernization, operating more efficiently with cutting edge digital technology

 Our Values

• Delight Customers: Treat our customers the way you’d like to be treated.
• Think Team: Work together to get the job done. Be inclusive and collaborative.
• Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
• Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
• Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Print Process Improvement Technician will work with operators, supervisors, and managers in production and other departments to 1) develop and improve decorating processes, 2) plan for, install, and optimize production equipment, and 3) troubleshoot and problem-solve.

 Key Responsibilities

• Develop new production processes as well as improve existing processes.
• Answer questions related to specific production problems.
• Troubleshoot process and equipment failures.
• Assist in planning and installation of new equipment in production areas.
• Suggest future technical improvements in production.
• Available to all decorators, supervisors, and managers to help solve technical problems, and suggests adjustments of equipment or changes of process to improve the quality of work in progress.
• Communicate regularly with the expeditors, supervisors, managers, and other departments regarding the status of improvements in progress, including any potential problems or delays with customer orders.

• Act as liaison between production and engineering to ensure technical issues are accurately communicated and resolved.

• Document recurring production challenges and propose process-based or technical solutions.

• Conduct root cause analysis to differentiate between operator error and equipment/configuration issues.

• Perform other related duties as assigned.

 Skills and Knowledge

• Digital art workflow, expert in RIP software
• Proficient in Adobe illustrator and Microsoft Office (Excel, Word, and Power Point)
• Color management – linearization, calibration, and profiling techniques
• Continuous Improvement experience
• Data analysis
• Project management experience preferred

 Minimum Qualifications

• Technical degree preferred
• 1 to 3 years hardgoods decorating e