Director of Account Management - Hybrid (Irvine, CA)

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. 

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: 

Summary:

The Manager of the Account Management is responsible for leading the team including: handling performance reviews and performance improvement plans, case load distribution, budgeting for future growth of the team and managing escalated service issues.

Essential Duties and Responsibilities:

• Manage performance reviews and improvement plans
• Manage quarterly bonuses for the team
• Assign and/or re-distribute client accounts to the team
• Budgeting new hires and interview/source new talent as needed
• Serve as department manager for escalated issues with client and carriers
• Develop training processes and service templates
• Attend client meetings as needed

Qualifications, Skills and Requirements:

• Strong attention to detail
• Strong verbal and written communication skills
• Ability to work independently as well as in a team environment
• Strong organizational skills
• Positive attitude
• Ability to thrive in fast-paced environment
• Strong analytical and problem solving skills
• Ability to establish and maintain collaborative working relationships with others of all levels
• Ability to maintain a high level of confidentiality
• Ability to work with clients and partners at a strategic level
• Servant leadership mentality

Education, Training and Experience:

• 5+ years insurance industry experience, required;
• Bachelor’s degree, preferred;
• 5 + years of Management / Leadership experience, preferred;
• 5+ years of customer service experience, required;
• Experience with Microsoft Suite, required;
• Life and Health License; required.

The typical base pay range for this role nationwide is $190,000 to $210,000 per year.   

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.  We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.  

To learn more, visit: www.onedigital.com/careers   

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we wil