Customer Operations Executive

<p><strong>Customer Operations Executive (Icelandic &amp; Danish speaking)</strong></p> <p><strong>Reporting to: </strong>Senior Customer Operations Manager</p> <p><strong>Location: </strong>Stockholm, Sweden; Munich, Germany OR London, United Kingdom</p> <p> </p> <p> </p> <p><strong>Who we are and why we exist</strong></p> <p> </p> <p>At Liberis – merchants matter most! We’ve been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide. Despite this, more than three quarters (77%) of SME businesses last year were unable to secure the traditional bank financing they desperately needed to grow and thrive. This has created a $5 trillion funding gap for SMEs globally.</p> <p> </p> <p>That’s where Liberis steps in! To best help small businesses, Liberis has built the leading global embedded finance platform. Through this, Liberis provides partners with the technology and financial solutions necessary to offer personalised and accessible funding to their small business customers.</p> <p> </p> <p>To date with ~20 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided $1 bn of funding in over 50,000 transactions, enabling more than 100,000 jobs to be created and saved. We are making a genuine difference to your local pub, hairdresser and online retailer!</p> <p> </p> <p>We are in a very exciting period of growth, in the UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta, Munich and remotely. We are looking for talented and ambitious individuals to help us reshape business finance. How we work is as important to us as what we do – exemplified by our behaviours:</p> <p> </p> <p>#1 <strong>Merchants matter most</strong> – our success is tied to our merchants' success</p> <p>#2 <strong>Act like time is running out </strong>– the fastest company in a growing market will win</p> <p>#3 <strong>Own every outcome </strong>– the hardest problems we face are yet to be solved</p> <p>#4 <strong>Communicate directly </strong>– we don’t have time to beat around the bush</p> <p>#5 <strong>Prove it </strong>- every feature we build, decision we make and action we take, matters</p> <p>#6 <strong>Empathy always</strong> - Liberis wins when every employee thrives</p> <p> </p> <p><strong>If our mission and behaviours resonate – get in touch!</strong></p> <p> </p> <p> </p> <p><strong>Who are we?</strong></p> <p> </p> <p>The Customer Operations team are a global, multi skilled team under the Global Operations umbrella at Liberis. The overall objective is to provide the best experience to our merchants and partners, whilst giving 5* service on every interaction we have. We own the merchant experience starting from the point of sale. This means we are playing a huge part in providing our merchants with a smooth onboarding experience and need to collaborate closely with other departments including Sales, Underwriting, Treasury and Collections. We then look after all our active merchants, assisting them with any queries they have, or amendments they need to make to their account.</p> <p>We are also responsible for collating and responding to all customer feedback and sharing it with the rest of the business, acting as the voice of the customer which helps drive change and make improvements for our merchants.</p> <p>At Liberis, we always put our merchants first and the Customer Operations team play a pivotal role in helping us do that. Customer Operations are right at the heart of what we do at Liberis and play a key role in our plans to scale, this is the most exciting time to join the team!</p> <p> </p> <p> </p> <p><strong>Who are you?</strong></p> <p> </p> <p>We are seeking a talented and passionate Customer Operations Executive to join our dynamic team. The successful candidate will be responsible for acting as the main point of contact for our Nordic &amp; Icelandic customers and ensuring that they receive exceptional customer service throughout their journey with our company. You will work closely with other departments to deliver a smooth and pain-free customer experience.</p> <p><u>You are fluent in the Danish &amp; Icelandic languages, with working proficiency in English. </u></p> <p>You love talking to customers to find ways to solve problems efficiently and independently. You can manage a continuous high workload by being able to plan and prioritise. However, you also enjoy the daily rush of unexpected new tasks and can adapt quickly. You want to support on additional projects which will support your development.</p> <p>You have strong problem solving skills, and are comfortable coming up with solutions to drive a positive customer experience.</p> <p>You want to grow within Liberis, with an opportu