PT Banquet Server

POSITION:      Server

DEPARTMENT: Food and Beverage

REPORTS TO:  Food and Beverage Manager

FLSA Status:    Part-Time - Hourly

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Server is responsible for providing the highest degree of professional catering service to guests of the Wilmington Convention Center with the goal of achieving customer satisfaction and retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Pre-Event Duties

• Attend pre-function meetings for briefing of event details.
• Assist with the preparation and set-up of event rooms as needed.
• Prepare tables with place settings as instructed.
• Assist in any and all side work including but not limited to cleaning and filling salt and pepper containers, sugar dishes, and creamers; collecting banquet equipment such as flatware, china, glassware, and serving pieces; and preparing garnishes, beverages, condiments, and breads.

Event Service Duties

• Always provide friendly and courteous guest services.
• Remain at assigned station(s) and perform duties according to each event.
• Report any guest concerns and/or complaints to the Banquet Captain or the Food and Beverage Manager.

Post-Event Duties

• Breakdown tables and banquet equipment.
• Clean and return serving pieces to proper storage area.

Other Duties

• Report to work in proper uniform according to scheduled time.
• Adhere to strict grooming standards and policies as defined by WCC.
• Maintain the front and back of the house in a clean and orderly fashion.
• Provide guidance and support to the temporary staff assigned to an event.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES    

This position does not have any supervisory responsibilities. May receive work directions and assignments from Banquet Captains.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE  

• High School Diploma or GED.
• Minimum of 1 year of work experience in a food and beverage environment providing direct customer service with guests.
• Knowledge of catering services and terminology.

SKILLS AND ABILITIES

• Ability to work well with other team members.
• Strong guest services skills.
• Ability to receive and carry out instructions in a timely manner.
• Attention to detail skills.
• Ability to function in a fast-paced environment.

OTHER QUALIFICATIONS 

• Available to work irregular hours, including nights and weekends.
• Ability to acquire ServSafe Food Handler Certification within 6 months of employment.

WORKING CONDITIONS

Location: On Site – Wilmington Convention Center

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to ena