Development Support Assistant

Title: Development Support Assistant
Employee Classification: Student Help Regular
Division Name: University Advancement
Department: Advancement & Foundation Operations

Job Summary

The Development Support Assistant will provide front desk coverage and administrative support to Development and University Advancement. This position plays a key role in maintaining an organized, welcoming, and efficient office and building environment while assisting with projects, communications, and team engagement efforts.

Duties:
1. Serve as a point of contact at the Development office and Alumni Center by greeting visitors, answering general questions, directing inquiries to appropriate staff, and providing guests with directional assistance for meetings and events in the building.

2. Provide front desk and administrative support, including managing mail and deliveries, maintaining office supplies, and keeping shared spaces organized and welcoming.

3. Monitor the Development team’s shared inbox and phone line, forwarding or responding to inquiries as appropriate, and assist with website updates.

4. Contribute to internal communications by helping prepare donor birthday cards, posting announcements on Microsoft Teams, and assisting with donor fulfillment tasks when needed.

5. Support planning and execution of Development team bonding events, including brainstorming ideas, coordinating logistics, and communicating details with staff.

6. Work alongside University Advancement teams to assist with projects and tasks, learn and follow their processes, and support timely and accurate completion of work.

7. Attend meetings and events aligned with personal semester goals to support professional development and preparation for life after graduation.

The Development Support Assistant position will require the following:
- Customer Service: Demonstrates professionalism and a welcoming demeanor when interacting with visitors, staff, and campus partners.

- Attention to Detail: Ensures accuracy and thoroughness when completing tasks and projects.

- Communication: Strong written and verbal communication skills to effectively engage with visitors, staff, and campus partners.

- Organization: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

- Problem-Solving and Independence: Able to identify solutions, research information, and complete tasks independently while maintaining accuracy and timeliness.

- Collaboration: Works well in a team environment with staff, faculty, and fellow student workers.

- Willingness to Learn: Demonstrates curiosity and an eagerness to learn about University Advancement, fundraising, and engage in professional development opportunities.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15/hour

Preferred Qualifications

- Prior experience in a customer service, office, or administrative support role.
- Familiarity with Microsoft Office tools, including Excel, Word, Teams, and Outlook.
- Experience assisting with event planning or coordination.
- Ability to maintain confidentiality when handling sensitive information.
- Interest in higher education, communications, or fundraising.

Work Hours

10-20 hours per week, based on the student schedule
Monday-Friday between the hours of 8:00 AM – 4:30 PM
On-campus position located in the ISU Foundation Suite and Great Hall in the Alumni Center.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
-Effectively communicate on a daily basis

Proposed Starting Date

May 11, 2026

Required Applicant Documents

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled