Jobs and Careers

Lush Spa Receptionist

LUSH

United Kingdomfull_timeVerifiedPosted 4 Aug 2026

💰 £26,000/yr

About the role

Lush Spa Receptionist

Application Deadline: 10 August 2026

Department: Spa

Employment Type: Temporary

Location: Liverpool (Spa Store)

Compensation: £13.45 / hour

Description

Location: You will be based in one shop, which will be your usual place of work. From time to time, you may be required to work in other stores, or to travel to training sessions, meetings or events - which may require an overnight stay. Working from home isn’t permitted.

Reports to: Spa Store Manager and Spa Manager

Are you passionate about providing exceptional customer service and creating truly memorable experiences? Do you thrive in a fast-paced environment and love interacting with people? If so, we'd love for you to join our team as a Lush Spa Receptionist!

Job Overview
As a Lush Spa Receptionist, you are the face of the spa, creating a warm and welcoming atmosphere for every guest. You'll be responsible for providing outstanding customer service, managing bookings, and supporting the spa team in delivering an unforgettable experience. You'll also play the role of hosting and building relationships with customers and promoting the spa within the local community.
Receptionists play an integral role in keeping the spa running smoothly behind the scenes. Requiring individuals to be organised and able to follow processes and procedures. You will need to be proactive in navigating the digital landscape, staying up to date with the latest systems, cross checking sales data is accounted for correctly. Each day spa takings will need to be shared and communicated with management to enable the cashing up process to be correct.

Contract Type: Temporary

Application Deadline: Monday 10th August 2026

Interview Date: Thursday 13th August 2026

Start Date: Monday 17th August 2026

Key Responsibilities

Responsibilities

Complete Data Privacy Training

Customer Service

Deliver exceptional 5-star customer service, ensuring every guest feels valued and cared for.
Being Spa Ambassador’s on the shop floor, and adding to the spa sales and productivity.
Meet and greet customers on the shop floor, introducing them to the spa and its offerings.
Answer customer inquiries with enthusiasm and knowledge, providing accurate information about treatments and products.
Handle customer feedback and complaints with professionalism and empathy.
Consistently participate in daily staff check-ins to identify potential spa sales opportunities and enhance revenue generation.
Deliver and host spa & shop parties, bathing experiences and spa events.
Regularly monitor and respond to online reviews ie Trip Advisor & google reviews.
Support the success in spa retail including stock management of products and selling spa products.

Booking Management

Manage the spa booking system, ensuring accurate scheduling and efficient customer flow. Including single, double and party bookings.
Answer phone calls and emails promptly and professionally, handling booking inquiries and confirmations.
Maximise booking capacity through effective scheduling, utilisation of the booking system and 3rd party platforms.

Sales & Promotion

Actively promote spa treatments and products to customers, upselling add-on treatments and retail items.
Encourage party bookings and special events, highlighting the unique experiences offered by the spa.
Build relationships with local businesses and spa ambassadors to generate referrals and promote the spa within the community.
Communicate daily/weekly walk in opportunities with management and sales teams

Team Support

Support the spa team in maintaining a clean and organised spa environment.
Assist with daily tasks such as opening and closing the spa, room turnovers & set up, dry ice & laundry as and when is needed to ensure the smooth running of treatments.
Be responsible for administrative tasks, such as data entry and running reports.
Generate spa product orders and oversee stock management.
Provide training to new spa team members on reception procedures and customer service protocols.
Co-ordinate and schedule training treatments with the spa manager.
Arrange cover for th