SkillBridge - Field Service Representative

About Forterra

At Forterra, we are unleashing autonomy at scale to transform the battlefield. Our mission is to build the foundational platforms that enable an intelligent ecosystem to coordinate, adapt, and execute with speed and precision even in the uncertainty and disruption of modern conflict. In an era marked by rapid technological change and evolving threats, we design for flexibility, survivability, and operational dominance. 

Forterra delivers weapons, sensors, and battlefield effects through integrated autonomous networks reaching operational areas faster, safer, and without placing human lives at risk. Our systems operate with distributed control, dynamic routing, and real-time responsiveness, enabling sustained advantage across complex mission environments. 

About the role

This SkillBridge internship offers hands-on experience as a Field Service Representative (FSR) at Forterra. FSRs provide direct technical support to Forterra's customers, monitoring equipment readiness, delivering diagnostics and repairs, and conducting product trainings that keep systems mission-ready in the field. Reporting to the Director of Customer Success, SkillBridge FSR interns will work alongside experienced Forterra field service personnel to build hands-on technical, communication, and customer-relationship skills that support a successful transition into a technical field role. 

What you'll do

Customer Product Support 

• Support monitoring of customer product readiness, helping identify and resolve issues customers cannot independently address. 

• Work alongside Forterra field service personnel to diagnose and repair equipment-related issues on-site, minimizing downtime and supporting optimal performance. 

• Serve as an additional point of contact to help customers keep systems operational. 

Technical Expertise and Troubleshooting 

• Assist customers with diagnostic and repair support via phone, email, or direct on-site interaction. 

• Apply systematic troubleshooting techniques to help diagnose and resolve technical issues. 

• Support installations, maintenance checks, proactive services, and repairs to keep equipment operating efficiently. 

Training 

• Help execute training plans that educate customers and internal Forterra personnel on the operation, maintenance, and troubleshooting of equipment. 

• Support the assessment and documentation of customer understanding and proficiency following training sessions. 

• Contribute to refining and enhancing training materials based on customer feedback and operational insights. 

Documentation and Communication 

• Maintain detailed records of service activities, including issue diagnostics, resolution processes, asset usage, and customer interactions. 

• Assist in generating Field Reports and Work Orders that provide actionable feedback to quality and engineering teams. 

• Help communicate service bulletins, informational notices, and product updates to internal and external stakeholders. 

Customer Relationship Management 

• Build professional relationships with customers through consistent, proactive communication. 

• Provide technical guidance that helps customers manage and maintain their equipment more effectively. 

• Contribute ideas and support for improving the overall customer experience. 

Travel and Field Operations 

• Travel to customer sites, domestically and internationally, to support on-site service delivery alongside Forterra field service personnel. 

• Maintain readiness and compliance with all safety standards during travel and field service activities. 

Qualifications