Junior Technical Support Analyst

<span id="spandesc"><p><span><span>We are looking for a Junior Technical Support Analyst to join our team. This role offers the opportunity to work in the fast-paced environment of technology and business integration, providing support to our clients and working with innovative solutions in an international setting.</span><span><br/></span></span></p><p><b><span><span>Main Responsibilities:</span></span></b><span><span><br/></span></span></p><ul><li><span><span>Build and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts.</span><span><br/></span></span></li><li><span><span>Translate business requirements into technical specifications for effective project implementations.</span><span><br/></span></span></li><li><span><span>Collaborate with cross-functional teams on release management, compliance, and service desk operations.</span><span><br/></span></span></li><li><span><span>Identify new opportunities for service improvement and ensure service level agreements (SLAs) are met.</span><span><br/></span></span></li><li><span><span>Provide first-line service desk support as needed, including availability for 24/7 support.</span><span><br/></span></span></li></ul><br/></span><br/><span id="spanreq"><h3>Requirements</h3><li><span><span>Bachelor’s Degree in IT or a related field; candidates pursuing a Master’s degree are also welcome to apply.</span><span><br/></span></span></li><li><span><span>1–2 years of relevant experience or equivalent academic background.</span><span><br/></span></span></li><li><span><span>Familiarity with financial services software, APIs, and tools such as Postman.</span><span><br/></span></span></li><li><span><span>Basic knowledge of Oracle PL/SQL, C/C++, or VB.NET (preferred).</span><span><br/></span></span></li><li><span><span>ITIL or PMP certifications are a plus.</span><span><br/></span></span></li><li><span><span>Strong analytical skills and a passion for problem-solving.</span><span><br/></span></span></li><br/></span><br/><span id="spanben"><h3>Benefits</h3><ul><li><span><span lang="EN-US"><span><span>Solid, competitive salary.</span></span></span></span><br/></li><li><span><span lang="EN-US"><span><span>Work in multilingual, multinational and multicultural environment on international projects</span></span></span></span><br/></li><li><span><span lang="EN-US"><span><span>Medical care</span></span></span></span><br/></li></ul><br/></span><br/>