Events Coordinator

Description

Job Summary:

The Events Coordinator is responsible for executing the private events business at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW).

Essential Job Functions/Responsibilities:

- Provide superior guest service to visitors, guests, clients, vendors, and staff. 

- Assist events team with their efforts to maximize attendance, engage guests, and attract business sponsors as needed.

- Develop client relationships to ensure long-term patronage.

- Coordinate a seamless event execution process with the support of relevant internal departments.

- Complete the booking process from reservation to event completion.

- Respond in a timely manner to calls, inquiries and emails.

- Maintain comprehensive records and accounting.

- Attend networking events and trade shows as needed.

- Accurately and diligently maintain records and track customers and prospects through CRM.

- Ability to execute contracts to ensure successful events.

- Communicate Banquet Event Orders (BEOs) to operations team.

- Work directly with the Director of Events, Sales, and Service to ensure events are a success for clients. 

- All other duties as assigned.

SALARY/EXEMPT POSITION 

Required Knowledge, Skills, & Desired Qualifications:

- Minimum of High School Diploma or GED. Associates Degree preferred. 

- Minimum of 1-3 years of experience working events, preferably in hospitality.

- Excellent interpersonal, negotiation, and conflict resolution skills.

- Exceptional verbal and written communication skills. 

- Ability to work a flexible schedule (nights, weekends & holidays as necessary) is required.

- Strong team skills and the ability to collaborate in a fast-paced environment. 

- Must possess a strong ability for effective time management and task prioritization. 

- Experience with strategic/complex opportunities a plus. 

- Strong relationships within Northeast Ohio business, hospitality, and event community desired. 

- Must be a flexible and reliable team player, both within own department and entire organization.

- Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality. 

Requirements

Physical Requirements for Position: 

- The ability to lift up to 25 pounds regularly. 

- The ability to work in various Ohio weather conditions, inside and outside.

- The ability to move safely over uneven terrain, steps, or in construction zones. 

- The ability to see and respond to hazardous situations. 

- The ability to sit, stand, squat, and walk for periods of time as required for the position.

- Must be able to hear, see, and speak.   

- Ability to comprehend instructions and retain information.  

- Must have manual dexterity necessary to complete all job duties.    

- Must be available to work in Canton, Ohio.

Core Competencies:

- Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.

- Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.

- Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.

- Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.

- Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contribut