Refrigeration Field Service Engineer, TN/SC

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Refrigeration Field Service Engineer, TN/SC

Job Description

We are looking for a commercial Refrigeration Field Service Engineer to provide on-site and remote service support for Azenta products, based in a remote home office in the US. A good working knowledge of commercial / industrial refrigeration systems is essential. You would be working on ultra-low temperature refrigeration systems and as well as more conventional -20˚c stores. Experience of these ultra-low temperature systems is not essential as training will be provided.

Perform basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of Azetna's equipment and systems generally at customer sites, to ensure proper working order.  Works under supervision following established policies and procedures to ensure company and customer quality standards are met.  Discretion and independent judgment are required resolving customer issues.  Candidate may be assigned to support a specific customer site, region, or Product, depending upon business needs.

Responsibilities:

• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta policies, procedures and work direction of supervisor or shift/site lead.

• Identify parts, part numbers and order using our ERP system

• Provide first stage refrigeration remote support to our helpdesk and customers

• Interface with customers to ensure customer satisfaction with equipment and service levels.

• Instruct and train customers on proper system usage Attain Equipment Service and Operation Certification on equipment and systems as defined. Submit reports, such as Service and Status Reports, on all support activities as defined and required. Complete service reports, record work completed in ERP system and communicate results to our customers.

• Communicate service and customer issues back to Service Coordinators

• Follow up on all open issues as directed and work to provide solutions to the customers

• Follow Service Co-coordinator’s directions to respond to customer issues Maintain a safe and clean working environment by conforming at all times to Azenta and customer’s work protocols and policies and maintain sound engineer and good refrigeration practices at all times. Communicate to the Engineering department improvements in quality, easy of service and efficiency

• Evaluate the performance of refrigeration systems. Gather data that may be used by refrigeration engineers for cooling repairs and share with the team

• Travel to customer sites throughout the US and internationally on rare occasion. Total travel would be up to 70%

• Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.

Work Assignments:

Work performed generally will be to support global needs.  International travel is required at times. Work schedule is to align with customer needs.  On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends. Preference for incumbent to be located in TN/SC area.

Job Requirements:

• High school degree is required.  AS degree, technical certificate or equivalent is desired.  A minimum of 5 years related “hands-on” work experience or military technical training is required of commercial/industrial refrigeration systems.

• Refrigerant handling qualification (EPA) required

• Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.

• Must be able to read and quickly understand wiring schematics

• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.

• Displays commit