Workshop Coordinator/Receptionist (part-time)

Join TBK Bank!

At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed.  We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary

The Workshop Coordinator (part-time) provides administrative and facilities support to the Triumph Workshop team.  In addition, this role will be customer facing with frequent interactions with our volunteers, members, and other guests.  

This position will support Triumph Workshop’s team members to ensure goals are being met in strategic areas:

• Increase career exploration opportunities for youth

• Expand workforce development opportunities for adults

• Provide greater access to maker-related education at Triumph Workshop

• Improve Triumph Workshop’s membership experience

Essential Duties & Responsibilities

• Excellent interpersonal skills, our Workshop Coordinator must work well in a collaborative environment.

• Proactively maintain inventory of the facility to include the product store, breakroom supplies, and other consumables.

• Ensure class resources are available & class supplies are on hand.

• Complete Expense reports.

• Coordinate outside contractors/maintenance personnel as needed. 

• Collaborate with team members to continuously improve customer service initiatives.

• Provide support on Workshop events such as Youth Maker Nights, Forge the Future, school field trips, and corporate events.

• Greeting all members/volunteers/guests with a smile and an engaging personality and provide quality customer service in a professional manner.

• Monitor email account and provide accurate, timely, and efficient responses to inquiries.

• Answer/return phone calls in a courteous and professional manner.

• Conduct tours of the facility to new members/guests.

• Other duties as assigned.

Experience & Education Requirements

• 1 - 2 years of prior customer service, administrative support, or office management experience.

• High School Diploma or GED required.

Skills & Abilities Required

• Effective oral, written, and interpersonal communication skills.

• Ability to build rapport quickly with adults and youth.

• Team player that can thrive in a fast-paced, dynamic work environment, without close supervision.

• Well-developed organizational skills.

• Strong work ethic and personal integrity.

• Creative and self-driven to accomplish goals.

• Spanish fluency preferred.

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate to high noise (i.e. business office with computers, phone, and printers, light traffic, machinery).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

• While performing the duties of this job, the employee is regularly required to walk, stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

• Specific vision abilities are required by this job due to computer work.

• Light to moderate lifting is required.

• Regular, predictable attendance is required; Occasional Nights and Weekends.

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We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on.  Do it.  Apply Today!