Technical Operations Manager, Augmedix

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

We’re seeking a highly driven Operations Manager to join our team and support the Augmedix product line. In this role, you’ll work cross-functionally with Product, Engineering, Sales, Account Management, and Operations to define, implement, and continuously improve mission-critical business processes. You will be an owner of our internal tools (e.g., Retool) across the Augmedix product line in the U.S., and will be responsible for building and maintaining operational infrastructure that supports client delivery, internal metrics, and ongoing business operations.

The ideal candidate has a strong background in data science and analytics, experience building full-stack internal tools (especially in Retool), and can manage and coordinate workstreams across remote teams. You’ll work closely with Product, Engineering, and Customer teams, and must be comfortable owning problems end-to-end—no hand-holding here. You’ll also be client-facing 20% of the time, so communication and presentation skills matter.

This is a high-impact, autonomous role that requires a hacky, resourceful, and go-getter mindset. We’re looking for someone who can figure things out fast, adapt to changing priorities, and execute with minimal guidance.

What You'll Do:

• Craft data-driven recommendations to help customers enhance efficiency and drive revenue growth

• Launch ad hoc growing initiatives across multiple customers

• Identify, document and continuously implement process improvements for both the internal team and cross-functional partners

What You Have:

• 2-4 years experience in data science, analytics, consulting, investment banking or operations at a fast-paced SaaS tech company

• Deep experience in data analysis (both SQL and Excel strongly preferred) - basic open-resource SQL assessment will be part of the interview process

• Build data pipelines, analytics infrastructure, and reporting layers to drive operational visibility

• Lead and coordinate remote teams contributing to data/analytics workstreams

• Serve as the primary point of contact for internal analytics needs and tool development

• Collaborate cross-functionally with Product, Engineering, and Ops to translate business needs into technical solutions

• Proficiency in documenting and developing best practices to enable incremental improvement and optimization of operational processes

• Demonstrated drive, intellectual curiosity, attention to detail and a proven record of success

• Comfort in chaos: You’re comfortable working autonomously to solve problems with ambiguity, can expertly prioritize, and have a knack for identifying internal and external blockers

• Customer obsessed: You’re going to dig until you hit bedrock to solve a problem for the customer, because we need to ensure our clients have the cash they need to pay the doctors and nurses that work on the front lines of healthcare

• Interface with clients (approx. 20% of the time) to explain data insights and support issue resolution

• Proficient in Retool, Gsuite is a plus

• Experience in the Ambient Documentation (AI Scribe) space is a plus

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the count