HR BPO Delivery Sr Analyst

Join us on a journey of endless possibilities 

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. 

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. 

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. 

Learn more at www.stradaglobal.com 

To learn more about us, visit stradaglobal.com 

The Role

The Senior Analyst is responsible for the day to day productivity across their assigned clients, which can include multiple service locations and platforms. The Senior Analyst is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across their assigned clients. The Senior Analyst can serve as the primary operations escalation point, internally and externally, along with the Domain Process Lead or Operations Services Manager. The Senior Analyst will also be responsible for coaching of junior colleagues, contractors and vendors as appropriate. 

 Key Responsibilities: 

• Act as subject matter expert and execute assigned deliverables for clients in aligned focus area (ie: Payroll, HCM, and Talent).  

• Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed   

• Provide case management oversight and adherence to turn-around times  

• Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary  

• Conduct applicable risk-based auditing to ensure consistent and accurate results  

• Ensure appropriate evidence is provided/documented for SOC Control tasks  

• Drive overall quality control as well as support and identify opportunity for process optimization and automation  

• Support the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)  

• Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects  

• Coordinate testing and develop complex reports  

• Partner with Client Service Manager and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os).  

• Adhere to Operating System guidelines and supporting POV and industry best practices   

• Own initial day- to- day client escalations, Communicate escalations to the CSM, Delivery Executive, Operations Services Manager (OSM), Process Lead and client, as appropriate, for awareness and management of further escalation  

• Support effective cost management practices and suggest operational improvements  

At Strada, our values guide everything we do: 

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. 

• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. 

• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. 

• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. 

• Care About Our Work and Our People – We understand that what we do impacts