HVAC Home Service Technician (Residential)

Beginning in 1947 with just one man, Del Beutler, Villara has been offering innovative products and services and outstanding customer service for more than seven decades all thanks to the people that work here. We fulfill our mission by recruiting, training, promoting and rewarding an incredible team of individuals whose commitment to creating and developing peerless products and services allows our business to flourish. We know we can rely on Villara's values and guiding principles and we benefit from Villara's commitment to our on-going professional and personal development.

We believe in Building People…Building Trust…Building Dreams.


Position Overview

The HVAC Technician will be responsible for all aspects of the maintenance, inspection, installation, operation, and repair of heating and cooling systems in residential buildings. Technicians will primarily respond to service calls, evaluate needs, present options to customers, gain customer approval, and complete work. Techs will also perform planned maintenance and/or installation as needed. Our company offers on-the-job training, and yearly wage increases as your skills develop. Starting pay is determined upon skills and experience.
Essential Duties and Responsibilities of the Job
The essential functions include, but are not limited to the following:
• Serving the clients by expertly servicing customers’ entire needs.
• Wear floor savers while in the client’s home and maintain a neat work area when performing a repair or scheduled service.
• Always explain to the client what service you are performing. Explain and show the client how the company provides superior service.
• Install, maintain, modify and repair heating and cooling systems
• Inspect and test components of systems to ensure they are operable and safe
• Conduct heat loss/heat gain calculations to determine the proper size system for a home
• Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
• Establish rapport with clients to sell the right products and services.
• Re-check all repairs and installations after you’ve repaired or replaced it, before leaving the client’s home to ensure everything is working properly and the client knows how to operate the system properly
• Perform a proper inspection of the client’s entire HVAC system. Look for ways to prevent future breakdowns.
• Properly use the Pricing Guide.
• Explain the club memberships to the client, giving them an opportunity to join. Maintain an average conversion of at least 25% of non-club members and maintain a 90% renewal rate on existing club members.
• Maintain your truck so that it is neat and clean on the inside and outside at all times. The truck is one of the best billboards that the company has. Park the truck for the maximum impact of the “billboard” when possible.
• Obey the company Vision and Guiding Principles.
• Maintain a clean, organized job site
• Always be safety conscious both on the job and while driving.
• Participate actively in all training exercises, morning meetings and retreats.

Behavioral Responsibilities of the Job
• Self-motivated, organized with a can-do attitude
• Desire to learn and master all aspects of installing HVAC systems
• Ability to work independently and as part of a changing team
• Committed to creating and participating in a positive workplace culture
• Capable of providing excellent internal and external customer interactions
• Desire to work with hands and to be outside
• Committed to arriving on time and ready to work
• Committed to follow safety procedures

Leadership Responsibilities
• Self-leadership capabilities – the ability to lead yourself to meet your goals and those of the company
• Ability to lead from within the team, and to offer assistance and guidance to other team members
• Lead in the development of your own career with the assistance of the Skills Matrix and Dozuki Standard Work App

Training/Certification
• 2+ years’ experience in the HVAC trade
• Must be EPA Certified, Type II or Universal
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Must pass random drug testing
• Understanding of the current regulations within the field
• Excellent interpersonal communication skills on a technical level
• Able to work both independently and as part of a team
• General knowledge of power tools and techniques for care and safe use
• Maintain a valid driver’s license and acceptable driving record
• Demonstrable knowledge and skills for HVAC installation, trouble shooting, maintenance, and repair of systems and equipment

Education
• High school diploma/GED